Here's something I could use some ideas about.
Recently got a bathroom remodeled and we discovered that there is water leaking into the cabinet below the sink.
This is the faucet:
https://www.amazon.com/DELTA-FAUCET-...s%2C235&sr=8-4
The counter is also a brand new quartz counter. So here's what happened
1. Guys who installed didn't see anything wrong, suggested it was a problem with the faucet itself.
2. Called manufacturer of faucet and described the problem, they suggested the problem was a faulty cartridge, and they sent us some new ones. Those were installed and that didn't fix it.
3. Company we bought it from agreed to change the one we had for a brand new one (same model). That was installed, still leaked.
4. At this point I spent a lot of time looking at it and it seems the problem is that the leak is not really from the faucet itself. The problem is that the water splashes on to the counter during routine use and that water somehow gets under the fixture and leaks into the cabinet. There is definitely no leakage at any point from when the water comes out of the pipes in the wall to when it comes out of the faucet. The problem is the water splashing up onto the counter and then getting under fixture and winding up into the cabinet.
5. Contractor has a look again and notices that there is a small chip in the counter near where the hole was drilled for the cold water tap. It was pretty noticeable and everyone saw it before. But no one seemed to think that it would cause a leak. Nevertheless, it was repaired with epoxy. Still leaks. Note that this fixture requires three holes drilled in the counter. Only one had a chip, but I've observed leaks from all 3. At this point he says he doesn't know what the problem is, but it's definitely the faucet. He says that he'll try putting some extra rubber gaskets in to see if that will help. Still leaks.
6. Rep from the manufacturer comes to our house to make sure it is installed correctly. It is. He is not sure why exactly it is leaking but he decides to add some silicone sealant to various spots. Still leaks. He says he's not sure why it's leaking, but he's sure there is some problem with the counter.
Anyway, at this point we just want the problem solved. We bought a ****ton of fixtures from these people, so they're going to refund us the money for the faucet. But now we have to get a new one and I don't want to go through this again.
So here are my questions:
1. Any idea what is going on here?
2. Any suggestions for a faucet to get that is unlikely to have a similar problem. We've already got 3 holes in the counter for this one, so it has to be something compatible with that.