Wow OK. I'll make this brief:
I have (had) a retaining wall next to my garage. This year it started to lean over the driveway a bit but was perfectly upright and functioning.
On behalf of the city a contracting company was hired to replace my driveway due to nearby sewer work. I came home a few weeks ago and my retaining wall was knocked down/destroyed when they came to remove my old driveway, no notice, no note no nothing. Oh well, **** happens, I'm sure someone will make it right its not a huge wall and can't be all that much.
Eventually sent off a claim to the contracting company (not sure why I had to do this but the city claims adjuster said I had to despite me doing this all through the city). Today I got this super aggressive email from the office manager at the contractor place:
I have done some investigation into this claim.
xxx Asphalt has been in business for over 35 years doing residential reconstructions. We train our employees to use extreme caution to prevent situations such as the one you are claiming. We also train our employee to document and take pictures of any existing conditions that are out of the ordinary.
In your specific case, we not only have documented pictures proving that your “destroyed retaining wall” was destroyed before your driveway was removed but we even made sure to notify the City of yyy of the poor retaining wall condition prior to removing and replacing your driveway.
If you would like to continue with this claim, please be advised that xxx Asphalt will also be submitting a claim as it is against the law to submit a fraudulent insurance claim.
Please advise
WTF! I obviously curtly just said "show me pictures that it was destroyed, leaning is not destroyed, you knocked it down, destroying it" and yeah. I mean really?
The last part is off the wall. She's accusing me of a criminal act? Who is she going to "make a claim" to? Yikes.