Quote:
Originally Posted by MeLoveYouLongTime
Other Interviews lined up:
Yesterday: Phone interviewed with a company 3hrs from Dallas for a Quality Engineer position. The interview was kinda tough; they ask how I would set up and run a quality program, and what were the worst and best situations involving quality Ive ever faced.
My response to the first was: I will begin with setting up a set of procedures and standards for every facet of the manufacturing process, they will be general and will be edited for each product line. I would then have all personel trained on the procedures and implement a checks system to make sure the procedures are being followed and the standards are being met. Response to the second one: On one of my fuel gas conditioning skids, the bolts were specially made and coated ($30K for all the bolts on the skid), and the shop sanded and stripped the coatings off of the bolts to paint them the same color as the skid, we had to replace them all.
They also asked what the most important aspect of a quality control program is, and I said the people. I explained that you could have all the procedures in place, but if the people executing them couldn't understand them or be trained then your program will fail.
Any suggestions on how I could have answered these differently? Ive never worked as a Quality Engineer.
My limited experience is more in safety management than quality, but your answer to the implementation plan seems very 'top down.' Any plan to implement quality procedures should have employee feedback as the first part of the plan, not just because they are at the coal face, but because their buy-in is essential to making a program work.
When asking you for situations, you should give an example that you handled really well. Having to change the bolts doesn't sound like that, but I would elaborate on your reaction to the situation in any case.
For the last one, "people," is the right answer, but it's more about getting them to buy-in and take an active role than about ability to be trained in the procedures. Your answer starts with 'people,' but really means 'clarity of procedures' and 'training.'
I may be off here because QA may be a different kettle of fish, but hopefully that is some useful feedback.