Quote:
Originally Posted by citanul
a) they might believe the line is good for business
b) they might be able to sell all the bbq they can produce without changing their service, so why would they change the service
c) if they do sell all the bbq they can produce, then adding additional staff just costs money out of their pocket. additional servers, cashiers, etc, cost money
Yeah, they seem to be working off the "if it ain't broke, don't fix it" strategy.
But it seems like these places could make a lot more money if they had better service. Franklin in particular. (Kreuz's line moved a lot faster and, though they were busy, was able to handle the traffic). 2.5 hour lines have to turn people off.
Yes, it's part of the mystique. But say they added another smoker, another pitmaster, another butcher, and a cashier. They can cook more food, serve more people, maybe even be open for dinner. That would have to make them more money, right?