It's justifiable to start drinking at my desk at 4 PM Friday afternoon even if I still have 94 e-mails to get through, correct?

Forget I asked. It's justifiable BECAUSE I still have 94 e-mails to get through on Friday afternoon at 4 PM.

The thing I hate about tech support guys (no offense/sample size) is yes, "I'm a ****ing idiot" but it's your goddamn job to fix my problem and you act like I'm inconveniencing you. That's your ****ing job.

2PM is my friday drinking cutoff. By 4PM you should be a few drinks in already.

This is the thing that keeps raging through my head right now. Not tech support, consultant. But I'm in a situation where I now have to undo/redo something I've undone/redid multiple times already because they don't know what they want or how they want it so they keep flipflopping. I get paid by the hour so their ridiculousness is good for my bottom line, which is how I try to calm myself but it's still rage-inducing. Them having any sort of source control (or documention or any idea of what they want) would help but, there it is.

And these are the supposedly smart tech people. And the whole point of hiring me is to help their business be more efficient. HYACHACHACHACHA.

Yes, a lot of people doing tech support work are just antisocial dicks who suck at relating to customers. Nobody will deny this happens.

However, if this is happening to you often, you may be part of the problem.

A few tips for being a good tech support customer.

State your problem in a way that makes sense. Be prepared with the exact text of error messages you've received. "The website doesn't work" or something that basic means ****ing nothing.

Did you get instructions? Did you try to follow those before you called me? As much as I might gripe, I'll help stupid. Lazy might start to get an attitude.

Be concise. Don't ramble, let the tech ask questions, if he needs to know something, he will.

Don't act like your rights are being oppressed because something isn't working. Technology breaks, and it isn't doing it to spite you. Act like an adult.

If basic questions like "what browser are you using" escape you, don't ****ing try and take a class on the internet. For the same reason I'm not about to take a literature class in Spain, you shouldn't be doing this until you've got the basic literacy required to take the course.

I'd already be drinking but I'm supposed to meet some friends tonight after Lady Gaga plays at Lollapalooza. I really don't want to wait until 11:30 but I won't make it if I start drinking now. The bar won't let anyone who looks drunk in (I know, wtf). Such a conundrum.

But at least I have some time to figure out which one I want to bone.

Noon is my starting point for drinking on Fridays. Yay for self-employment!

I think I'm a good customer. I try to keep a neutral tone and explain what's happening as calmly and thoroughly as possible. I'm just sick of people who hate their jobs and answer the phone with a "wtf now" attitude and make me feel like a dick for wasting their Halo time.

They probably get a small percentage of callers who actually make their lives Hell.

.

Obviously I should have asked the OOT gurus earlier in the day. Got it down to 11 in the "screw it until later" category and I...am..out of here!

just saw this. spiderman catch (can i post about sports here or is it like posting politics?) http://www.youtube.com/watch?v=WzwP5WJ-Fnw

that is the sort of thing that anyone, even sports haters can appreciate.

attending my first wedding in 17 years tomorrow. awesome.

Tell your mom congrats.

HEYOOOOOOOOOOOOOOOOOOOOO!

Edit: That doesn't even make sense but whateva.

haha

Jeter would have gone into the stands.

So this is annoying.

I Netflix the Malrats extended edition, because I want to hear the director's commentary. The original DVD was a dual sided disc. What Neflix sends me is a disc with just side B (or worse, the ******s slapped a label over side A). Either way- I can't actually explain this to Netflix, since they don't have an email address you can use and their online problem report thing has no "other- write in" option.

I mean they say they have a 24 hour phone line, but FFS it's 2010 and the reason I use the internet is so I don't have to ****ing talk to people.

After 27o mentioned cat tunnels I went on to google to search for one. Half of the ads I get now are for freakin' cat tunnels.

6:15 cross country flight in the morning. Have to leave the house at 4 to get there in time. Debating whether I try to take a couple hour nap now or just hope I get some good sleep on the plane.

Plane. Sleep.

so if you found out at the last minute you had to DJ a redneck wet t-shirt contest, and were looking for a bunch of raunchy old country & bluegrass to play, what would you reach for?

(think in hank sr / cash / haggard vein of things, not new country)

thx

Does playing cotton-eyed Joe over and over on a loop count as new Country? It's gotta be over 15 years old at this point.

yeah no this is kind of a hipster wet t-shirt contest meaning if i don't come correct with actual old-time country they will not be able to ironically degrade themselves with a clear conscience.

look man we don't have to feel good about it, but there will be tit-tays so plz halp thx