Quote:
Originally Posted by STinLA
I can't believe I haven't asked this question before now because it drives me up the wall when it happens.
I'm writing this while sitting on the tarmac at LAX because we "surprised" our gate crew with our early arrival. How for ****'s sake can a plane's early arrival be a surprise given that they have these magic devices on the plane that let you transmit signals through the air to distant places using a mysterious form of energy called electromagnetic radiation?!? As a passenger, the excuse that "they didn't know we were coming" INFURIATES me.
I guess that wasn't a question. The question is why do they keep using that line?
I know that frustration and I've occasionally run into this situation. As you point out, they don't really have the excuse of not knowing, because we send a message via ACARS with our ETA and they respond with our assigned gate and its status (i.e., when it will be available for us).
Here are the possible scenarios which cause the problem:
(1) Even though they know when we're coming, the allocation of ramp personnel is so tight that they can't leave another plane they're working (at a different gate) to come park us early.
(2) Occasionally we are short of ramp personnel due to extremely inclement weather (resulting in excessive sickouts and/or guys just deciding that they won't put up with this crap for wages they could earn at Burger King). Super Bowl Sunday often sees ramp staffing problems.
(3) Early arrival which coincides with a shift change can cause delays. Not a very good excuse, but this is one I've been given when I'm on the radio wondering why I can't get parked.
(4) The crew that's supposed to park us is at another gate, still working a delayed flight (pick your issue: mechanical, passenger problem, cargo loading issues, the list goes on).
In my experience, this has been a fairly rare event. I used to see it much more when I flew for United Express and we were flying into a mainline United station. They tended to treat us like a red-headed step-child, and any mainline plane got priority over us.
FWIW, I never use the excuse that they didn't know we were coming.