Quote:
Originally Posted by goofyballer
Take it to the Apple Store and...oh, wait.
(sorry, couldn't help myself )
Quote:
Originally Posted by saw7988
Lol - I'd much rather post to an online forum than get my physical form to a store aaaaaany day of the week.
IMO the Apple customer service experience crushes the (disparate) Android experiences. This was me yesterday:
- chat on my phone using the built in support functionality on the Pixel (which is nice!)
- but this takes literally 90 minutes going through a series of comically bad suggestions, ending in a factory reset and instructions to "get back in touch with me after an hour if that doesn't work" (???)
- the email from my Google support person goes to my
Gmail spam (lololol) so I don't even see how to get back in touch with them after an hour
- I get back on chat with someone else who can see my previous convo, and tells me "sorry about that, I suggest you take it back to Verizon where you bought it"
- WTFWTFWTFWTF
- (if the end results is going to be 'take it back to the store' then the utility of having Google Support on the phone seems very limited and that's certainly not what I want to hear 3 hours later)
- I'm pissed, I get a 3rd support person on chat who says I can indeed send it back to Google for a replacement, but they won't send me a new phone until then (b/c I didn't buy from the Google store). this would be an ok option I guess except for the fact that I traded in my Droid Turbo 2 to get this phone so I don't have any good backup at home
so now after all that still need to go to Verizon store. where, it's the holidays, so that will take a lot of time
so that experience leaves us a lot to be desired. again, in hindsight I should have just gone to Verizon (I think?) but the Support functionality is begging to be used on the Pixel.
(and after all that, I'm not even positive a replacement phone will fix the problem. the support person swore to me that Ambient Display should work without the phone locked but googling shows this is a really common problem other people have, I think it's just an outstanding bug that a lot of phones have)
((totally will use the fingerprint scanner to lock my phone every 10 minutes or so but there are still tons of times I want my screen sleeping while the phone is unlocked and want to see notifications))
Last edited by Kneel B4 Zod; 12-21-2016 at 10:10 AM.