Internet connectivity problem - Beginning Poker Questions

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Internet connectivity problem

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07-18-2010 , 01:16 AM

standtall

grinder

Join Date: Jul 2005 Posts: 532

Just downloaded PokerStars on a new computer I got...Win 7 Home Premium...and I keep getting message "Internet Connectivity" problem. Does anyone know how to fix this?

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07-18-2010 , 01:31 AM

rustychips

grinder

Join Date: Sep 2009 Posts: 527

can u give more detail.
Are u losing connection while using other programs (i.e. firefox etc.)?
When u are on the poker table and u hover over ur avatar what is the percentage?
Have u tried to check the Network Status in poker stars (go to help and click "network status"). Are u getting a good signal or bad?

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07-18-2010 , 01:35 AM

rustychips

grinder

Join Date: Sep 2009 Posts: 527

Quote:

Originally Posted by omgchipstack

play full tilt and get rakeback

dude, you're not being helpful

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07-18-2010 , 01:44 AM

rustychips

grinder

Join Date: Sep 2009 Posts: 527

I suspect u are having a problem with ur winsock in windows. Try this it should resolve the issue. At the very least it won't hurt.

1. Open up the command line utility and enter:

netsh winsock reset catalog (resets winsock entries)
netsh int ip reset reset.log hit (resets TCP/IP stack)

2. Reboot your PC

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07-18-2010 , 02:04 AM

standtall

grinder

Join Date: Jul 2005 Posts: 532

how do i open that up?

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07-18-2010 , 02:11 AM

rustychips

grinder

Join Date: Sep 2009 Posts: 527

go to the start button and do a search for "cmd". or go to run and type cmd

it should look something like this

Last edited by rustychips; 07-18-2010 at 02:19 AM.

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07-18-2010 , 07:31 AM

standtall

grinder

Join Date: Jul 2005 Posts: 532

Tried commands...no luck. On my back up computer with XP....I can still get on. has anyone had problems connecting with Win 7?

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07-18-2010 , 08:28 AM

SamPooley

old hand

Join Date: Jul 2009 Posts: 1,207

Can you connect to other internet programs?

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07-18-2010 , 08:58 AM

YouJustDonked

centurion

Join Date: Apr 2010 Posts: 153

Quote:

Originally Posted by omgchipstack

play full tilt and get rakeback

LOL +1

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07-18-2010 , 10:05 AM

#10

rustychips

grinder

Join Date: Sep 2009 Posts: 527

go back to the command line and ping ur router.
type this ping 192.168.1.1
or 192.168.0.1 or 192.168.1.0

the numbers depend on ur router brand

ur u getting a response. r u losing packets?
BTW what brand of router r u using?

Last edited by rustychips; 07-18-2010 at 10:29 AM.

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07-18-2010 , 11:52 AM

#11

standtall

grinder

Join Date: Jul 2005 Posts: 532

yes-i can get online. just not on Stars

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07-18-2010 , 12:22 PM

#12

rustychips

grinder

Join Date: Sep 2009 Posts: 527

check ur windows firewall and make sure pokerstars is not being blocked. search for firewall.

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07-18-2010 , 12:38 PM

#13

standtall

grinder

Join Date: Jul 2005 Posts: 532

thanks rusty...will give it a look

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07-18-2010 , 12:50 PM

#14

rustamj

stranger

Join Date: Jul 2010 Posts: 1

Quote:

Originally Posted by rustychips

try to check from this other wise ping from server IP's you will came to know is there any connection problem or not. IF its connection problem then call agent other wise close firewall and security and then try to run your game

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