So I'm not going to drag this out for the 1 millionth time. This is the issue!! So I play Keno on ACR like all the time including way before the situation that happened to me. So I play anywhere from $0.10 $0.20, $0.30 a round. On the day it happened was the first time I played for $0.30. Most of the time just $0.10 more than the other I just listed. So if I start to go down, I'll raise it to $0.20, and if I go down some more, then I'll bet $0.30 a round, which is exactly what happened here.
So I can't remember if I started at $184 or $248, somewhere around there. So on the Icon Button on the Left side of the screen has what's called a " Coin Value Button " which consist of $0.10, $0.50, $1, $2, $5, and lastly $10. On the right hand screen there's a " Coin Bet Button " ( which is the multiplier button ) which you can choose 1x up to 5x and that's it. So when I say I play $0.10, $0.20, or $0.30, it works like this.
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So the lowest bet that can be made is $0.10 which means , the " Coin Value Button " stays on $0.10 and you can change the " Coin Bet Button " or " STAY " on 1x, so it's " $0.10 X 1 = $0.10 a bet, or $0.10 x 2 = $0.20 a bet, or $0.10 x 3 = $0.30. Important To Know: I have never changed the Coin Value Button and so it stays on $0.10, I only change the " Coin Bet Button " A.K.A. the Multiplier Button, AND THATS IT, AND IT'S IMPORTANT TO UNDERSTAND, SO YOU CAN SEE MY ISSUE I'M HAVING. Also if anyone who reads this and plays " KENO " ON AMERICA'S CARDROOM, THEN YOU WILL KNOW WHAT I'M SAYING HERE!!
So I'm playing Keno on ACR like I always do, and I was going down a bit, and so I'd change the " MULTIPLIER BUTTON" to X2 and if I go down any further X3, and remember what I said, I NEVER EVER CHANGE the Coin Value Button, IT ALWAYS REMAINS AT $0.10, I ONLY CHANGE THE MULTIPLIER BUTTON. .
So I'm playing Keno in Turbo Mode like always, and it takes LITERALLY 2 TO 3 SECONDS A ROUND. So I'm playing at $0.30 consistently for a long while, and all the sudden I hear a " THUD SOUND " and I'm like what the hell was that noise. Some how I went from $99.10 balance to a balance of $9.10 in my account. So I immediately quit playing and contacted ACR through Email about what just happened and where did my money go, including suggesting that they had a glitch or something and some how I went from betting $0.30 a round to $30;a round. The Email was so immediate that I guarantee from when this happened to me Emailing them was within 5 minutes, so it's not like I waited way later or a day later, NO, IT WAS INSTANT.
So I left the $9.10 balance and didn't play another round, because I wanted ACR to track and see what happened. They came back and said we don't have a glitch, and so you must have changed it. IMPORTANT, PLEASE READ CAREFULLY!! ACR had been a liar as long as I remember when it comes to them holding their selves accountable. They tried for 2 plus years blaming the players, when us players had sent multiple emails to fix their disconnection issue,! Also their Mobile Poker Version was dealing cards to the players and then it would just quit dealing after that all together, like them putting so much as the flop on the board. Both situations I just named happened to multiple people, I mean a lot, go read the complaints players listed. So let me guess all us players are wrong, literally all of us, I don't think so. Eventually after multiple upgrades both the Disconnection and Mobile Version finally got fixed. Us players haven't changed ****, and so they know they're at fault.
So now their integrity has been exposed. So back to the Keno issue. We have went back and forth on email, TrustPilot, and I think here. So again they blamed myself the player, SHOCKER!! So they continue to tried to blame me. I said why would I play at $0.30 and then all the sudden it jumped up to $30 for 3 rounds at $90. Who the **** plays $30 a round in KENO, especially with a balance of $99.10, that's just ****ing stupid to even think that. I told them I didn't do ****, you must have had a glitch or something, because I play this all the time and never once had that issue, like I know how this works. I had also said to go check my KENO HISTORY and it will show I've never bet more than $0.30 a round!! So they keep just blaming me and saying I did it.
NOW I HAVE ASKED THEM TO ANSWER THESE 2 QUESTIONS AND THEY ARE;
A. IF I DID THIS ON PURPOSE, WHY AND HOW DID THIS HAPPEN?
B. IF I DID THIS ON ACCIDENT, PLEASE TELL ME HOW I DID THAT
THEY REFUSE TO ANSWER THAT BECAUSE IT DOESN'T MAKE SENSE. So the reason why it doesn't make sense is because I was consistently play $0.30 a round, at 2 to 3 seconds a round. See I could see if I had accidentally hit the Coin Value button ONCE. which would change the $0.20 to $0.50 X the multiplier button that was set on X3. But in order to make it $30 a round is I'd have to jump from $0.10 ( remember I don't ever change this button, only the multiplier button) , and skip over $0.50, $1, $2 , $5, and the max $10, which is the case here $10 x 3 is $30 x 3 rounds which equal $90. There's NO POSSIBLE WAY that I could be playing $0.30 a round, DEAD STOP, Click the " COIN VALUE BUTTON" 5x in order to go from $0.10 to $10, ALL IN THE MATTER OF 2 to 3 seconds a round, not possible. There's no possible way.
NOW EVEN THOUGH WHAT THEY SAY IS NOT WHAT HAPPENED, BUT LEST JUST SAY I DID DO IT ON ACCIDENT, BECAUSE OBVIOUSLY I'M NOT GOING TO DO IT ON PURPOSE WITH A $99.10 BALANCE, BECAUSE YOU KNOW IT JUST MAKES SENSE TO GO FROM $0.30 TO $30 A ROUND WITH A $99.10 BALANCE LEFT, WOULDN'T YOU THINK A SITE THAT CLAIMS THEIR INTEGRITY IS GREAT, WOULD SEE IN MY BETTING HISTORY THAT EVEN IF THAT HAD HAPPENED, THEY WOULD'VE REFUNDED MY $90, RIGHT? BUT NO, THEY RATHER STEAL IT AND SHOW NO INTEGRITY TO THEIR PLAYERS. I EVEN ASKED FOR HALF OF IT BACK BECAUSE WE REALLY DONT KNOW WHAT HAPPENED, WHEN REALLY I Should've Gotten THE WHOLE $90 BACK. WERE NOT TALKING ABOUT SPORTSBETTING, SLOTS , POKER, NO, WERE TALKING ABOUT KENO. I DONT KNOW ANYONE WHO HAS EVER PLAYED $30 A ROUND IN KENO, ESPECIALLY WITH A $99.10 BALANCE LEFT. ON TOP OF THAT I'VE LOST QUITE A BIT OF MONEY IN KENO AT ACR THATS A LOT MORE THAN $90, AND I NEVER ASKED THEM A REFUND FOR THAT.
SO YOU'D THINK BETWEEN MY BETTING HISTORY, THE $99.10 I HAD LEFT, AND THE 5 MINUTE WINDOW FROM WHEN THIS INCIDENT HAPPENED TO THE EMAIL SENT, AND THAT ALONE SHOULD'VE SHOWED THAT SOMETHING REALLY WENT WRONG. BUT NO, THEY'D RATHER CLAIM INTEGRITY, BUT YET THERES MULTIPLE REASONS WHY I COULDN'T HAVE DONE IT, AND THEY STILL REFUSE COMMON SENSE/LOGIC. SO THEREFORE YES I CONSIDER " THEFT OF FUNDS " POINT BLANK PERIOD.
DO THE RIGHT THING ACR AND REIMBURSE THE $90 I GOT ****ED OUT OF AND I'M SURE I'M GOING TO TAKE IT TO KENO. WHAT DO YOU PLAYERS WHO READ THIS THINK ABOUT MY DEMANDING OF $90 KNOWING FROM WHAT YOU JUST READ? WOULD LOVE SOME FEEDBACK!!