Thoughts?

2024-02-16 14:14:26 | System: You are now connected to Ava.
2024-02-16 14:14:36 | Agent: Thank you for contacting us! How can I assist you today.
2024-02-16 14:14:46 | You: Greetings!
2024-02-16 14:15:03 | You: I participated in the Lunar Slots Take the Prize promo
2024-02-16 14:15:12 | You: i was wondering how I access my bonus funds
2024-02-16 14:16:04 | Agent: I can certainly assist with your bonus query
2024-02-16 14:16:08 | Agent: When did you play and win?
2024-02-16 14:16:23 | You: feb 12th
2024-02-16 14:16:41 | You: i played roughly from 8pm to 12pm ET
2024-02-16 14:16:56 | You: i won $1000, $200 and $25 bonus
2024-02-16 14:18:50 | Agent: Thank you very much, Can you kindly hold while I check on this for you please?
2024-02-16 14:20:37 | You: Of course!
2024-02-16 14:22:00 | Agent: Thank you very much
2024-02-16 14:22:02 | Agent: may I ask how is your day going?
2024-02-16 14:24:20 | Agent: Thank you for your patience.
2024-02-16 14:24:22 | You: not bad you?
2024-02-16 14:25:50 | Agent: I am happy to hear that.
2024-02-16 14:26:17 | Agent: K, after reviewing your account, you have not deposit since 9/28/2021
2024-02-16 14:26:47 | Agent: Due to this the bonus will not be added as you need to have a deposit in the last 30 days too be eligible for the bonus
2024-02-16 14:26:51 | Agent: I am very sorry
2024-02-16 14:27:58 | You: This was not mentioned in the terms and conditions
2024-02-16 14:29:50 | Agent: I am sorry that is the rule as per the site
2024-02-16 14:30:24 | Agent: Please refer to this rule \#9 General Terms and Conditions Apply. We reserve the right to modify the rules of the “ Take the Prize™” at any point without prior notice.
2024-02-16 14:31:07 | You: I feel cheated
2024-02-16 14:31:40 | Agent: I understand, I wish the rule was differenct
2024-02-16 14:31:48 | Agent: different sorry
2024-02-16 14:32:10 | Agent: Please deposit if you wish to take advantage of this offer.
2024-02-16 14:32:20 | You: Can i at least have the money I lost during this promo refunded?
2024-02-16 14:32:47 | Agent: I am sorry no.
2024-02-16 14:33:36 | You: :\(
2024-02-16 14:33:40 | You: I am now having a bad day
2024-02-16 14:33:47 | You: Thank you for your help Ava

I play in the slot tourney, blackjack tourney, and roulette tourney on occasion. They all clearly state you need to have made a deposit in the last 30 days. This has been a rule in place for at least 3 years if I remember correctly

This was not the case as I read through the terms. Support also quoted this rule instead

Agent: Please refer to this rule \#9 General Terms and Conditions Apply. We reserve the right to modify the rules of the “ Take the Prize™” at any point without prior notice.

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They are running the same promo again. The link is here. Please tell me where you see the deposit rule.

https://www.sportsbetting.ag/promoti...take-the-prize