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10-30-2022 , 08:53 AM
Hey,

Quick question regarding security. The following has been happening more and more frequently.

User purchases subscription to a HUD.
Subscription expires.
Creator goes to dashboard to remove the HUD license for the expired HUD.
Dashboard tells creator that user doesn't exist.
It's impossible to remove package permissions for a user that doesn't exist.

So what happened here? Did the user account get deleted? Did the user change their email address? If so, was the permissions to their HUDs removed as part of that process?

Regards,
w34z3l
Security Question: User With Package Doesn't Exist Quote
Security Question: User With Package Doesn't Exist
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Security Question: User With Package Doesn't Exist
10-30-2022 , 10:00 AM
Quote:
Originally Posted by w34z3l
Hey,

Quick question regarding security. The following has been happening more and more frequently.

User purchases subscription to a HUD.
Subscription expires.
Creator goes to dashboard to remove the HUD license for the expired HUD.
Dashboard tells creator that user doesn't exist.
It's impossible to remove package permissions for a user that doesn't exist.

So what happened here? Did the user account get deleted? Did the user change their email address? If so, was the permissions to their HUDs removed as part of that process?

Regards,
w34z3l
Hello. We do not delete or close user accounts. This can only be done through a request and only in very rare cases. Perhaps the user who contacted you just got confused and gave you a different email address.
Security Question: User With Package Doesn't Exist Quote
10-30-2022 , 04:58 PM
As mentioned in OP, the hand2note email of the user is correct because it is used to bind the package initially.

That same email address then cannot be used to remove the package binding because the error message claims user doesn't exist. I maintain very careful records, so the issue is not at my end. And yes, I check for typos.

I've noticed the same error with a few different accounts.
Security Question: User With Package Doesn't Exist Quote
10-30-2022 , 07:44 PM
Contact us via online chat please
Security Question: User With Package Doesn't Exist Quote
Security Question: User With Package Doesn't Exist
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Security Question: User With Package Doesn't Exist

      
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