PMU (partypoker network) isn't detected anymore - Hand2Note -- Two Plus Two Poker Forums

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PMU (partypoker network) isn't detected anymore

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08-18-2024 , 01:56 PM

Jilano

stranger

Join Date: Nov 2023 Posts: 14

Hello, Hand2Note 4 isn't detecting PMU software and the HUD isn't working. Although the hand histories are properly imported, and detected in h2n "Sessions".

It seems the software isn't detected at all because I don't get the small H2N icon on the table.

The installation path is the default one. The room was properly detected before WSOP, the time is in CEST, the hands are saved in the default folder and the auto-import in h2n is properly set.

Any clue where it could come from ?

I've seen I'm not alone with this problem on h2n forums.

Thanks for your help

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08-19-2024 , 07:19 AM

Jilano

stranger

Join Date: Nov 2023 Posts: 14

Didn't mention it but everything is up to date in h2n and with the poker room

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08-19-2024 , 09:08 AM

Hand2note

Hand2Note Support Team

Join Date: Oct 2015 Posts: 2,048

Hello,

Could you please do the following:

1. Close Hand2Note.
2. Delete the logs folder from C:\Program Files\Hand2Note4\logs.
3. Run Hand2Note.
4. Reproduce the issue and record a short video or take several screenshots showing the table titles and your PC's time.
5. Close Hand2Note.
6. Zip the folder with the new logs (C:\Program Files\Hand2Note4\logs) along with all subfolders.
7. Send the zipped logs folder (from step 6) and the video from step 4 to support@hand2note.com.

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09-03-2024 , 05:53 PM

Eyrr

stranger

Join Date: Sep 2024 Posts: 1

Hello,

I have the exact same problem, hand histories are properly imported but not the hud.

Did Jilano send you an email to the support ?

Thank you.

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09-04-2024 , 10:16 AM

Hand2note

Hand2Note Support Team

Join Date: Oct 2015 Posts: 2,048

Quote:

Originally Posted by Eyrr

Hello,

I have the exact same problem, hand histories are properly imported but not the hud.

Did Jilano send you an email to the support ?

Thank you.

Hello,

Unfortunately, there is no way to make the HUD work in MTTs right now. This problem is known and will be fixed only in the new versions of Hand2Note.

We apologize for the temporary inconvenience.

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