Open Side Menu Go to the Top
FAQ Today's Posts Search Twitter Discord
Register
PMU (partypoker network) isn't detected anymore PMU (partypoker network) isn't detected anymore
Post Reply Subscribe
...
08-18-2024 , 01:56 PM
#1
Jilano
View Profile Send Message Find Posts By Jilano Find Threads By Jilano
stranger
Join Date: Nov 2023 Posts: 12
Hello, Hand2Note 4 isn't detecting PMU software and the HUD isn't working. Although the hand histories are properly imported, and detected in h2n "Sessions".

It seems the software isn't detected at all because I don't get the small H2N icon on the table.

The installation path is the default one. The room was properly detected before WSOP, the time is in CEST, the hands are saved in the default folder and the auto-import in h2n is properly set.

Any clue where it could come from ?

I've seen I'm not alone with this problem on h2n forums.

Thanks for your help
PMU (partypoker network) isn't detected anymore Quote
08-19-2024 , 07:19 AM
#2
Jilano
View Profile Send Message Find Posts By Jilano Find Threads By Jilano
stranger
Join Date: Nov 2023 Posts: 12
Didn't mention it but everything is up to date in h2n and with the poker room
PMU (partypoker network) isn't detected anymore Quote
08-19-2024 , 09:08 AM
#3
Hand2note
View Profile Send Message Find Posts By Hand2note Find Threads By Hand2note
Hand2Note Support Team
Join Date: Oct 2015 Posts: 1,893
Hello,

Could you please do the following:

1. Close Hand2Note.
2. Delete the logs folder from C:\Program Files\Hand2Note4\logs.
3. Run Hand2Note.
4. Reproduce the issue and record a short video or take several screenshots showing the table titles and your PC's time.
5. Close Hand2Note.
6. Zip the folder with the new logs (C:\Program Files\Hand2Note4\logs) along with all subfolders.
7. Send the zipped logs folder (from step 6) and the video from step 4 to support@hand2note.com.
PMU (partypoker network) isn't detected anymore Quote
09-03-2024 , 05:53 PM
#4
Eyrr
View Profile Find Posts By Eyrr Find Threads By Eyrr
stranger
Join Date: Sep 2024 Posts: 1
Hello,

I have the exact same problem, hand histories are properly imported but not the hud.

Did Jilano send you an email to the support ?

Thank you.
PMU (partypoker network) isn't detected anymore Quote
09-04-2024 , 10:16 AM
#5
Hand2note
View Profile Send Message Find Posts By Hand2note Find Threads By Hand2note
Hand2Note Support Team
Join Date: Oct 2015 Posts: 1,893
Quote:
Originally Posted by Eyrr
Hello,

I have the exact same problem, hand histories are properly imported but not the hud.

Did Jilano send you an email to the support ?

Thank you.
Hello,

Unfortunately, there is no way to make the HUD work in MTTs right now. This problem is known and will be fixed only in the new versions of Hand2Note.

We apologize for the temporary inconvenience.
PMU (partypoker network) isn't detected anymore Quote
Post Reply Subscribe
...
      
Feedback is used for internal purposes. LEARN MORE
Contact Us Privacy Statement TOS
Top
Powered by:  Hand2Note
Copyright ©2008-2022, Hand2Note Interactive LTD
m