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License used on two computers...

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04-02-2022 , 01:39 PM

askab

stranger

Join Date: Jan 2022 Posts: 13

So today, Hand2Note started shutting down after I get the pop up that says my license is being used on two computers? The exact popup is 'Same Serial number on two machines'

I can confirm that I'm only using my licenses on one computer. Last night, I updated to 3.3.1.38, not sure if that's related. I also did some Windows 11 upgrades, but I doubt that's it. Any ideas?

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04-02-2022 , 05:18 PM

askab

stranger

Join Date: Jan 2022 Posts: 13

Answering my own question.
1) Close Hand2Note
2) Log On to https://hand2note.com/Profile
3) Click on 'Reset serial login data'

The first time it errored out for me, but worked on the second. This seemed to fix the problem for me.

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04-07-2022 , 01:36 AM

bigburge10

journeyman

Join Date: Sep 2016 Posts: 216

I was having this same problem with the new update.

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