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Do you guys plan to have some Black Friday promotion?

Can I use Hand2note3 without using Card Catcher app in *******, Xpoker or PPPoker?

Hello, you have to have an active ASIA or PRO subscription to play on those apps. There is no need to use a third-party converter for Xpoker or PPPoker.

Hello, I am using HUD on Pokerstars. HUD stats show only hand stats that I have played with villains. It doesn't show opponents' previous stats and stats they played with other players. Is it possible to see their full stats?

Hello, could you please try to follow the next steps:

1. Close all the tables.

2. In Configuration -> Game Types, click on Reset to default (If you don't see the Reset button, just scroll down)

3. Select your custom HUD and Popup profiles for your preferred game type.



4. After that, it is necessary to rebuild the statistics (click on Clean & Rebuild Statistics)

Hi,

I can't launch H2N4,

When launching I see this:

ProtoBuf.ProtoException: Invalid field in source data: 0
at ProtoBuf.Internal.ThrowHelper.ThrowProtoException( String message, Exception inner) in /_/src/protobuf-net.Core/Internal/ThrowHelper.cs:line 70
at ProtoBuf.ProtoReader.ThrowInvalidField(Int32 fieldNumber) in /_/src/protobuf-net.Core/ProtoReader.cs:line 317
at ProtoBuf.ProtoReader.State.ReadFieldHeaderFallback () in /_/src/protobuf-net.Core/ProtoReader.State.ReadMethods.cs:line 714
at proto_488(State&, StatResultsByGameType)
at ProtoBuf.ProtoReader.State.ReadAsRoot[T](T value, ISerializer`1 serializer) in /_/src/protobuf-net.Core/ProtoReader.State.ReadMethods.cs:line 1062
at ProtoBuf.ProtoReader.State.DeserializeRoot[T](T value, ISerializer`1 serializer) in /_/src/protobuf-net.Core/ProtoReader.State.ReadMethods.cs:line 1038
at ProtoBuf.Serializer.Deserialize[T](Stream source) in /_/src/protobuf-net/Serializer.Deserialize.cs:line 22
at Hand2NoteCore.ChunksHelper.LoadChunk[T](PagedObjectPlacement pagedObjectPlacement, Chunks`1 chunks)
at Hand2NoteCore.ChunksHelper.TryLoad[T](Chunks`1 chunks, Int64 itemId, T& result)
at Hand2NoteCore.StatsDatabaseHelper.LoadStatsResults (StatisticsDatabase database, Int32 playerId)
at Hand2NoteCore.DatabaseHelper.GetStatResultsByGameT ype(Int32 playerDatabaseId, Database database)
at Hand2NoteCore.DatabaseHelper.GetStatResultsByGameT ype(PlayerId& playerId, Database database)
at Hand2NoteCore.DatabaseHelper.GetStatResultsForGame Type(PlayerId playerId, Int32 gameTypeProfileId, Database database)
at Hand2NoteCore.PlayerPopupHelper.<>c__DisplayClass3 0_0.<GetStatResultById>b__0(PlayerId playerId)
at System.Linq.Enumerable.SelectIListIterator`2.ToLis t()
at Hand2NoteCore.Huds.ComputedHudHelper.GetStatResult ById(IEnumerable`1 statResultById, UInt16 maxStatShortId)
at Hand2NoteCore.PlayerPopupHelper.GetStatResultById( IPlayerOrAlias playerId, PopupContext context, Int32 gameTypeProfileId)
at Hand2NoteCore.Reports.PlayerStatisticsHelper.GetIn itialStatisticsReport(App app, IPlayerOrAlias playerOrAlias, GameTypeProfile gameTypeProfile, StatProfile statProfile, DateFilter dateFilter)
at Hand2NoteCore.Reports.PlayerStatisticsHelper.TryGe tInitialStatisticsReportFromLastOpenedConfig(App app, LastOpenedStatisticsReport lastOpenedReport, StatisticsReport& result)
at Hand2NoteCore.Reports.PlayerStatisticsHelper.GetIn itialStatisticsReport(App app)
at Hand2NoteCore.AppHelper.LoadInitialReports(App app)
at Hand2NoteCore.AppHelper.LoadApplication(AppLoader loader, ILogger logger, IHudIpcChannel hudIpcChannel, ITableWindowsProvider tableWindowsProvider, AppClipboard clipboard, IServiceProvider serviceProvider, AppLoadingObserver observer, Version applicationVersion)
at Hand2NoteApp.Windows.Program.Start(String[] args)
at Hand2NoteApp.Windows.Program.<>c__DisplayClass0_0. <Main>b__0(Object _, StartupEventArgs _)
at System.Windows.Application.<.ctor>b__1_0(Object unused)
at System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatch When(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.DispatcherOperation.Invok eImpl()
at MS.Internal.CulturePreservingExecutionContext.Call backWrapper(Object obj)
at System.Threading.ExecutionContext.RunInternal(Exec utionContext executionContext, ContextCallback callback, Object state)
--- End of stack trace from previous location ---
at System.Threading.ExecutionContext.RunInternal(Exec utionContext executionContext, ContextCallback callback, Object state)
at MS.Internal.CulturePreservingExecutionContext.Run( CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Threading.DispatcherOperation.Invok e()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(In tPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation( Object o)
at System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatch When(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeIm pl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at System.Windows.Threading.Dispatcher.PushFrameImpl( DispatcherFrame frame)
at System.Windows.Application.RunDispatcher(Object ignore)
at System.Windows.Application.RunInternal(Window window)
at Hand2NoteApp.Windows.Program.Main(String[] args)

What should I do?

Hello,

Could you try to delete these folders ("reports" and "stats") from the folder where your database is stored, by default here C:\Users\AppData\Roaming\Hand2Note\Databases:



Then launch Hand2Note and click on Build Statistics:



If it doesn't help, you'll have to delete the entire database, unfortunately. But you will bea able to restore your played hands by importing the following folders C:\Hand2Note4Hh\ and C:\MyHandsArchive_H2N4\ to your new database.

Hello, how can I see more bet sizes?

Hello,

You can change the Bet Sizes settings in Configuration -> Bet Sizing Categories. After making changes to these settings, you will have to rebuild the statistics: Import -> Clean & Rebuild Statistics.

Hi i wanted to know if theres a way to mark hands ingame instead of going on the software , because i want to avoid looking at ev and i cant do that since i need to mark hands , or is there a way to hide ev on the software?

Hello, you can mark played hands at the table by clicking on the Hand2Note 4 icon and selecting Mark last hand (F5) or Last Hands:

Hi, I'm using Custom Filter with mass clone and I've selected Villain Raises (First non-fold action on street) and Player Calls (Last non-fold action on Street), and when the clone completes, there are 2 Player Calls shown in the preflop.
I have tried this many times but it happens, how to fix this please, thanks.

Hello,

It is likely that your original stats had 3 actions specified, and since you are cloning stats with only two added action filters, the remaining third action stays unchanged.

Unfortunately, this is how it currently works in Hand2Note 4. Most likely the developers will fix this issue in future updates.

Hello, after using H2N longer than ~5min, my pc starts working super slow and closing H2N doesn't help. I can't find any going process from H2N in task manager, but after restarting pc - it works normally again. Where could be a problem? Cause now I barely can use ~5% of H2N functions.

Hello, could you please try adding Hand2Note to your antivirus exceptions and then reinstall the program?

If you are using Hand2Note 3, you can follow the instructions on the website https://hand2note3.hand2note.com/Hel...einstallation/ , making sure to complete step 5.
You can skip the step related to deleting the database.

If the problem is with Hand2Note 4, here is the proper reinstallation guide:

If you need to save all your settings, you should backup your Config and Notes using this feature:

(Make sure to keep the backup files in a safe folder)

Marked hands have to be copied manually from C:\Program Files\Hand2Note4\MarkedHands.

Now you can proceed to uninstall the program:

1. Uninstall Hand2Note 4 through the Windows Settings -> Apps & features (Control Panel).
2. After uninstalling there are still remaining files in Hand2Note folder, you have to delete them manually. By default it is C:/Program Files/Hand2Note4.
3. Download the latest version of the installer and install. https://h2n.blob.core.windows.net/ha...4Installer.exe
4. Try to launch Hand2Note 4 in the default configuration and check if it helped.
5. If the issue is solved, you can try to restore your settings:

I've already tried reinstall H2N, I've deleted all files (even hand history) related to H2N that I could find, before reinstalling it. And I don't use antivirus at all. Nothing helped.
I'm using Windows 10 Enterprise with Intel i5-10400F processor. Till now, I didn't have any similar problem with any other soft I've used.
I'm using Hand2Note 4 v.4.0.0.154

Could you please record a short video showing your issue:

1.Delete the logs folder from C:\Program Files\Hand2Note4\logs
2. Open Task Manager.
3. Launch Hand2Note and start playing a regular session.
4. In the video, please show how your PC's memory/CPU usage increases from the minimum to the maximum while Hand2Note is running with the Task Manager open. Additionally, it would be helpful if in the video we can see the time of your PC, so that developers can correlate it with the logs.
5. After that, zip and send the logs folder along with the video to support@hand2note.com

It's important to demonstrate the process of memory usage filling up from minimum to maximum. If we find bugs in your logs we will fix in the new versions.

Hi! I'm utilizing H2N3 with Edge subscription, and H2N does not auto-import Zoom/Fast Fold games from BetOnline (Chico). It does auto-import regular games, and the HUD does appear on the Zoom table, but that's it. Can you assist, please?

Hello, unfortunately, fast poker tables are not supported on Chico: https://hand2note3.hand2note.com/Hel...upportedRooms/