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09-28-2021 , 07:49 PM
This is an official Hand2Note support forum. Staff from Hand2Note provides customer support here.

Post here:
  • Questions about Hand2Note
  • Suggestions about Hand2Note
  • Bug Reports
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11-13-2021 , 09:33 AM
Do you guys plan to have some Black Friday promotion?
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03-31-2024 , 03:39 AM
Can I use Hand2note3 without using Card Catcher app in *******, Xpoker or PPPoker?
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04-01-2024 , 10:04 AM
Quote:
Originally Posted by ESCpoker
Can I use Hand2note3 without using Card Catcher app in *******, Xpoker or PPPoker?
Hello, you have to have an active ASIA or PRO subscription to play on those apps. There is no need to use a third-party converter for Xpoker or PPPoker.
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04-06-2024 , 10:40 AM
Hello, I am using HUD on Pokerstars. HUD stats show only hand stats that I have played with villains. It doesn't show opponents' previous stats and stats they played with other players. Is it possible to see their full stats?
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04-06-2024 , 02:25 PM
Quote:
Originally Posted by mkhoshimov04
Hello, I am using HUD on Pokerstars. HUD stats show only hand stats that I have played with villains. It doesn't show opponents' previous stats and stats they played with other players. Is it possible to see their full stats?

Hello, could you please try to follow the next steps:

1. Close all the tables.

2. In Configuration -> Game Types, click on Reset to default (If you don't see the Reset button, just scroll down)

3. Select your custom HUD and Popup profiles for your preferred game type.



4. After that, it is necessary to rebuild the statistics (click on Clean & Rebuild Statistics)

How to post here? Quote
05-07-2024 , 10:54 AM
Hi,

I can't launch H2N4,

When launching I see this:

ProtoBuf.ProtoException: Invalid field in source data: 0
at ProtoBuf.Internal.ThrowHelper.ThrowProtoException( String message, Exception inner) in /_/src/protobuf-net.Core/Internal/ThrowHelper.cs:line 70
at ProtoBuf.ProtoReader.ThrowInvalidField(Int32 fieldNumber) in /_/src/protobuf-net.Core/ProtoReader.cs:line 317
at ProtoBuf.ProtoReader.State.ReadFieldHeaderFallback () in /_/src/protobuf-net.Core/ProtoReader.State.ReadMethods.cs:line 714
at proto_488(State&, StatResultsByGameType)
at ProtoBuf.ProtoReader.State.ReadAsRoot[T](T value, ISerializer`1 serializer) in /_/src/protobuf-net.Core/ProtoReader.State.ReadMethods.cs:line 1062
at ProtoBuf.ProtoReader.State.DeserializeRoot[T](T value, ISerializer`1 serializer) in /_/src/protobuf-net.Core/ProtoReader.State.ReadMethods.cs:line 1038
at ProtoBuf.Serializer.Deserialize[T](Stream source) in /_/src/protobuf-net/Serializer.Deserialize.cs:line 22
at Hand2NoteCore.ChunksHelper.LoadChunk[T](PagedObjectPlacement pagedObjectPlacement, Chunks`1 chunks)
at Hand2NoteCore.ChunksHelper.TryLoad[T](Chunks`1 chunks, Int64 itemId, T& result)
at Hand2NoteCore.StatsDatabaseHelper.LoadStatsResults (StatisticsDatabase database, Int32 playerId)
at Hand2NoteCore.DatabaseHelper.GetStatResultsByGameT ype(Int32 playerDatabaseId, Database database)
at Hand2NoteCore.DatabaseHelper.GetStatResultsByGameT ype(PlayerId& playerId, Database database)
at Hand2NoteCore.DatabaseHelper.GetStatResultsForGame Type(PlayerId playerId, Int32 gameTypeProfileId, Database database)
at Hand2NoteCore.PlayerPopupHelper.<>c__DisplayClass3 0_0.<GetStatResultById>b__0(PlayerId playerId)
at System.Linq.Enumerable.SelectIListIterator`2.ToLis t()
at Hand2NoteCore.Huds.ComputedHudHelper.GetStatResult ById(IEnumerable`1 statResultById, UInt16 maxStatShortId)
at Hand2NoteCore.PlayerPopupHelper.GetStatResultById( IPlayerOrAlias playerId, PopupContext context, Int32 gameTypeProfileId)
at Hand2NoteCore.Reports.PlayerStatisticsHelper.GetIn itialStatisticsReport(App app, IPlayerOrAlias playerOrAlias, GameTypeProfile gameTypeProfile, StatProfile statProfile, DateFilter dateFilter)
at Hand2NoteCore.Reports.PlayerStatisticsHelper.TryGe tInitialStatisticsReportFromLastOpenedConfig(App app, LastOpenedStatisticsReport lastOpenedReport, StatisticsReport& result)
at Hand2NoteCore.Reports.PlayerStatisticsHelper.GetIn itialStatisticsReport(App app)
at Hand2NoteCore.AppHelper.LoadInitialReports(App app)
at Hand2NoteCore.AppHelper.LoadApplication(AppLoader loader, ILogger logger, IHudIpcChannel hudIpcChannel, ITableWindowsProvider tableWindowsProvider, AppClipboard clipboard, IServiceProvider serviceProvider, AppLoadingObserver observer, Version applicationVersion)
at Hand2NoteApp.Windows.Program.Start(String[] args)
at Hand2NoteApp.Windows.Program.<>c__DisplayClass0_0. <Main>b__0(Object _, StartupEventArgs _)
at System.Windows.Application.<.ctor>b__1_0(Object unused)
at System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatch When(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.DispatcherOperation.Invok eImpl()
at MS.Internal.CulturePreservingExecutionContext.Call backWrapper(Object obj)
at System.Threading.ExecutionContext.RunInternal(Exec utionContext executionContext, ContextCallback callback, Object state)
--- End of stack trace from previous location ---
at System.Threading.ExecutionContext.RunInternal(Exec utionContext executionContext, ContextCallback callback, Object state)
at MS.Internal.CulturePreservingExecutionContext.Run( CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Threading.DispatcherOperation.Invok e()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(In tPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation( Object o)
at System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatch When(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeIm pl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at System.Windows.Threading.Dispatcher.PushFrameImpl( DispatcherFrame frame)
at System.Windows.Application.RunDispatcher(Object ignore)
at System.Windows.Application.RunInternal(Window window)
at Hand2NoteApp.Windows.Program.Main(String[] args)

What should I do?
How to post here? Quote
05-07-2024 , 01:35 PM
Quote:
Originally Posted by mkhoshimov04
Hi,

I can't launch H2N4,

When launching I see this:

ProtoBuf.ProtoException: Invalid field in source data: 0
at ProtoBuf.Internal.ThrowHelper.ThrowProtoException( String message, Exception inner) in /_/src/protobuf-net.Core/Internal/ThrowHelper.cs:line 70
at ProtoBuf.ProtoReader.ThrowInvalidField(Int32 fieldNumber) in /_/src/protobuf-net.Core/ProtoReader.cs:line 317
at ProtoBuf.ProtoReader.State.ReadFieldHeaderFallback () in /_/src/protobuf-net.Core/ProtoReader.State.ReadMethods.cs:line 714
at proto_488(State&, StatResultsByGameType)
at ProtoBuf.ProtoReader.State.ReadAsRoot[T](T value, ISerializer`1 serializer) in /_/src/protobuf-net.Core/ProtoReader.State.ReadMethods.cs:line 1062
at ProtoBuf.ProtoReader.State.DeserializeRoot[T](T value, ISerializer`1 serializer) in /_/src/protobuf-net.Core/ProtoReader.State.ReadMethods.cs:line 1038
at ProtoBuf.Serializer.Deserialize[T](Stream source) in /_/src/protobuf-net/Serializer.Deserialize.cs:line 22
at Hand2NoteCore.ChunksHelper.LoadChunk[T](PagedObjectPlacement pagedObjectPlacement, Chunks`1 chunks)
at Hand2NoteCore.ChunksHelper.TryLoad[T](Chunks`1 chunks, Int64 itemId, T& result)
at Hand2NoteCore.StatsDatabaseHelper.LoadStatsResults (StatisticsDatabase database, Int32 playerId)
at Hand2NoteCore.DatabaseHelper.GetStatResultsByGameT ype(Int32 playerDatabaseId, Database database)
at Hand2NoteCore.DatabaseHelper.GetStatResultsByGameT ype(PlayerId& playerId, Database database)
at Hand2NoteCore.DatabaseHelper.GetStatResultsForGame Type(PlayerId playerId, Int32 gameTypeProfileId, Database database)
at Hand2NoteCore.PlayerPopupHelper.<>c__DisplayClass3 0_0.<GetStatResultById>b__0(PlayerId playerId)
at System.Linq.Enumerable.SelectIListIterator`2.ToLis t()
at Hand2NoteCore.Huds.ComputedHudHelper.GetStatResult ById(IEnumerable`1 statResultById, UInt16 maxStatShortId)
at Hand2NoteCore.PlayerPopupHelper.GetStatResultById( IPlayerOrAlias playerId, PopupContext context, Int32 gameTypeProfileId)
at Hand2NoteCore.Reports.PlayerStatisticsHelper.GetIn itialStatisticsReport(App app, IPlayerOrAlias playerOrAlias, GameTypeProfile gameTypeProfile, StatProfile statProfile, DateFilter dateFilter)
at Hand2NoteCore.Reports.PlayerStatisticsHelper.TryGe tInitialStatisticsReportFromLastOpenedConfig(App app, LastOpenedStatisticsReport lastOpenedReport, StatisticsReport& result)
at Hand2NoteCore.Reports.PlayerStatisticsHelper.GetIn itialStatisticsReport(App app)
at Hand2NoteCore.AppHelper.LoadInitialReports(App app)
at Hand2NoteCore.AppHelper.LoadApplication(AppLoader loader, ILogger logger, IHudIpcChannel hudIpcChannel, ITableWindowsProvider tableWindowsProvider, AppClipboard clipboard, IServiceProvider serviceProvider, AppLoadingObserver observer, Version applicationVersion)
at Hand2NoteApp.Windows.Program.Start(String[] args)
at Hand2NoteApp.Windows.Program.<>c__DisplayClass0_0. <Main>b__0(Object _, StartupEventArgs _)
at System.Windows.Application.<.ctor>b__1_0(Object unused)
at System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatch When(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.DispatcherOperation.Invok eImpl()
at MS.Internal.CulturePreservingExecutionContext.Call backWrapper(Object obj)
at System.Threading.ExecutionContext.RunInternal(Exec utionContext executionContext, ContextCallback callback, Object state)
--- End of stack trace from previous location ---
at System.Threading.ExecutionContext.RunInternal(Exec utionContext executionContext, ContextCallback callback, Object state)
at MS.Internal.CulturePreservingExecutionContext.Run( CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Threading.DispatcherOperation.Invok e()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(In tPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation( Object o)
at System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatch When(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeIm pl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at System.Windows.Threading.Dispatcher.PushFrameImpl( DispatcherFrame frame)
at System.Windows.Application.RunDispatcher(Object ignore)
at System.Windows.Application.RunInternal(Window window)
at Hand2NoteApp.Windows.Program.Main(String[] args)

What should I do?
Hello,

Could you try to delete these folders ("reports" and "stats") from the folder where your database is stored, by default here C:\Users\AppData\Roaming\Hand2Note\Databases:



Then launch Hand2Note and click on Build Statistics:



If it doesn't help, you'll have to delete the entire database, unfortunately. But you will bea able to restore your played hands by importing the following folders C:\Hand2Note4Hh\ and C:\MyHandsArchive_H2N4\ to your new database.
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05-17-2024 , 12:00 PM
Hello, how can I see more bet sizes?
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05-18-2024 , 05:29 AM
Hello,

You can change the Bet Sizes settings in Configuration -> Bet Sizing Categories. After making changes to these settings, you will have to rebuild the statistics: Import -> Clean & Rebuild Statistics.

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05-19-2024 , 04:39 AM
Hi i wanted to know if theres a way to mark hands ingame instead of going on the software , because i want to avoid looking at ev and i cant do that since i need to mark hands , or is there a way to hide ev on the software?
How to post here? Quote
05-20-2024 , 04:10 PM
Quote:
Originally Posted by krillfromthesea
Hi i wanted to know if theres a way to mark hands ingame instead of going on the software , because i want to avoid looking at ev and i cant do that since i need to mark hands , or is there a way to hide ev on the software?
Hello, you can mark played hands at the table by clicking on the Hand2Note 4 icon and selecting Mark last hand (F5) or Last Hands:

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