Open Side Menu Go to the Top
Register
Hands are not being imported since latest stars update Hands are not being imported since latest stars update

03-14-2022 , 11:14 AM
Have waited a couple of days but no hands are being imported. Have tried uninstalling and reinstalling both hand to note and Pokerstars. Any ideas?
Hands are not being imported since latest stars update Quote
03-14-2022 , 04:02 PM
Please tell us the room where you are playing in.
Hands are not being imported since latest stars update Quote
03-14-2022 , 04:36 PM
Hi. Thanks for the reply. No new hands are being recorded on PokerStars through Hand2Note. Have tried various things, seems to be since they updated it on Sunday. Maybe I need to change something else in the configuration or importing hands but not sure.
Hands are not being imported since latest stars update Quote
03-14-2022 , 05:55 PM
On Sunday after latest update some users where reported that their time zone setting broke.

If HUD is working for you but you can not find your results. Please open sessions tab in Hand2Note F4 and try setting date range interval to "all time" . You should be able to find your hands.


To Fix it. You need to configure time zone settings:

Spoiler:

Play few hands

Then open Hand2Note sessions tab by pressing F4 set filter to display all time , please compare time on your PC with Hand2Note session start time.
[Uploading Image...]

If (Hand2Note -> Configurator -> Rooms->Your room) you have set 0 but the difference is 4 then please set 4 for your room Time zone shift 

You should add difference to the value that you have set in Hand2Note -> Configurator -> Rooms-> Your room


Press save


Rebuild stats http://hand2note.com/Help/pages/RebuildingStats/


Hands are not being imported since latest stars update Quote
03-14-2022 , 06:01 PM
However if no hands at all are getting recorded.

Check your Hand2Note version
Spoiler:

Please make sure that you are using the latest Hand2Note version which is 3.3.1.33

This option should be turned off to receive required room updates automatically:(In case if it was turned On , please turn it off and restart your Hand2Note)
[Uploading Image...]

If your Hand2Note version is older than 3.3.1.33 please use this guide to update your Hand2Notehttp://hand2note.com/Help/pages/Upda...rsion-updating




And check your autoimport settings http://hand2note.com/Help/pages/Gett...for-some-rooms


If that won't help.

Please make the following screenshots:

1. Hand2Note Configuration -> Autoimport settings

2. PokerStars Hand history settings and tournament summaries settings if you are playing tournaments.

3. Hand2Note Configuration-> HUD settings first part
Hands are not being imported since latest stars update Quote
03-14-2022 , 07:17 PM
I have the same issue, can someone post the solution here that worked for them. Thanks
Hands are not being imported since latest stars update Quote
03-14-2022 , 07:59 PM
Please reread two of our previous posts. And try the instructions inside.
Hands are not being imported since latest stars update Quote
03-14-2022 , 08:09 PM
It worked, thank you
Hands are not being imported since latest stars update Quote

      
m