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H2N not updating on PS, not importing correctly from folder and "Sessions" not loading. H2N not updating on PS, not importing correctly from folder and "Sessions" not loading.
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11-19-2022 , 08:00 AM
#1
APDK500
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stranger
Join Date: Nov 2022 Posts: 2
I'm using the free version of H2N, and when I import my folder from PokerStars, it seems as if nothing happens. The mainscreen persists like this:


Further more, the "Sessions" section never loaded, and stays stuck like this:


The HUD does show up, however it never updates. This screenshot is after about 50 hands~:


I've tried just about everything on your support page, stopping logging, deleting the suggested files etc, however I am not able to "Rebuild my Database", as those buttons don't appear on my mainpage.

Any help is appreciated!
H2N not updating on PS, not importing correctly from folder and "Sessions" not loading. Quote
11-19-2022 , 10:04 AM
#2
Hand2note
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Hand2Note Support Team
Join Date: Oct 2015 Posts: 1,738
Hello. Please make sure that you have set up auto-import according to these instructions:
https://hand2note.com/Help/pages/Get...for-some-rooms

Also, please try these steps:
https://hand2note.com/Help/pages/Tro...tBeingUpdated/

And make sure that your game types are set up correctly and correspond to the type of poker you are playing:
https://hand2note.com/Help/pages/GameTypes/
H2N not updating on PS, not importing correctly from folder and "Sessions" not loading. Quote
11-19-2022 , 05:33 PM
#3
APDK500
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stranger
Join Date: Nov 2022 Posts: 2
Quote:
Originally Posted by Hand2note
Hello. Please make sure that you have set up auto-import according to these instructions:
https://hand2note.com/Help/pages/Get...for-some-rooms
Auto import is correctly set up, corresponding to my PokerStars hand history folder.

Quote:
Originally Posted by Hand2note
Also, please try these steps:
https://hand2note.com/Help/pages/Tro...tBeingUpdated/
I have done the first 3 steps, however I can't "4. Rebuild the stats". As I mentioned in my first post, I do not have the buttons "BUILD STATS" or "CLEAR STATS" anywhere (see the picture above).

Quote:
Originally Posted by Hand2note
And make sure that your game types are set up correctly and correspond to the type of poker you are playing:
https://hand2note.com/Help/pages/GameTypes/
This is already setup correctly too.
I'm lost on what to do, I think the problem has something to do with the initial import of my folder, as the starting screen keeps prompting for an import?
H2N not updating on PS, not importing correctly from folder and "Sessions" not loading. Quote
11-19-2022 , 08:05 PM
#4
Hand2note
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Hand2Note Support Team
Join Date: Oct 2015 Posts: 1,738
1.Ensure that in the poker room client you enable option responsible for saving hand histories on a hard drive. Also set English language interface in the client

2.in Configuration -> Auto Import add the folder where your poker client saves hand histories. In the settings of poker client you may check where it saves hand histories.

3.Ensure you have selected English language for Hand History in poker room client

4. Then enable this option in Configuration -> HUD



If that doesn't help, reinstall PokerStars client, and reinstall Hand2Note following these instructions:

http://hand2note.com/Help/pages/Trou...einstallation/
H2N not updating on PS, not importing correctly from folder and "Sessions" not loading. Quote
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