Hello,
Could you please record a short video showing your issue?
1. Delete old logs from this folder: C:\Program Files\Hand2Note4\logs
2. Launch Hand2Note and start playing a regular session.
3. In the video you should show your PC time and titles of the tables while playing so that we can correlate with your logs.
4. After that, zip the logs folder: C:\Program Files\Hand2Note4\logs
And then send the video along with zipped logs folder to
support@hand2note.com, and specify time codes where the hands were skipped and not imported.
You can upload everything to a file sharing site and send a link.