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Bug - Data report issues

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01-11-2024 , 03:12 AM

skapo33

stranger

Join Date: Jan 2024 Posts: 3

Discrepancies found between plot and results summary:

Both numbers (4 and 3.66) seem wrong compared to PartyPoker results.

In addition, I find ~20% of my wins missing in the general report view.

However, I didnt find any particular case when reviewing hand by hand. Maybe it's a bug when aggregating the data?

I am running in a Mac and the hands are from PartyPoker.

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01-11-2024 , 05:15 AM

Hand2note

Hand2Note Support Team

Join Date: Oct 2015 Posts: 1,738

Hello. What is the difference? What hands were missed
?

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01-11-2024 , 05:43 AM

skapo33

stranger

Join Date: Jan 2024 Posts: 3

Hello,

The Won value in the plot after the last hand is 4 but the results summary (row at the bottom) bottom 3.66.
I would expect this numbers to be the same.

Additionally in the pokersite y played this (partypoker) showed my winnings higher than 4.

Note that the number of hands match.

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01-11-2024 , 08:08 AM

Hand2note

Hand2Note Support Team

Join Date: Oct 2015 Posts: 1,738

Could you, please, provide us with the additional information:

Close Hand2Note.
Delete the log folder from Documents/Hand2Note4/logs
Reproduce the problem.
Close Hand2Note.
Archive the folder Documents/Hand2Note4/logs
Send the folder

And could you send the hands where winning is incorrect?

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01-11-2024 , 12:31 PM

skapo33

stranger

Join Date: Jan 2024 Posts: 3

Thanks for the help. I did what you described.

Unfortunately I could not find any single hand that reproduces the error. I reviewed some of them and they are ok. In the single hands reports.

How can I send you the folder?

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01-11-2024 , 09:02 PM

Hand2note

Hand2Note Support Team

Join Date: Oct 2015 Posts: 1,738

You can send it to support@hand2note.com

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