[PokerStars] Software Improvement Thread - Page 958 - PokerStars: General discussion -- Two Plus Two Poker Forums

Please send me a private message with your PokerStars ID and the issue / question you are trying to resolve, plus any other reference/information you can provide.

As a follow up to my previous post ( 23901 ) I am happy to say that my situation have been solved. So even though pokerstars is facing a lot of criticism these days, I am happy to say that in the end pokerstars came through and did the right thing in my case.

So big props to Keith for helping me, even though it isn`t his area of expertise.

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11-03-2015 , 05:39 PM

#23927

Asjbaaaf

Ash phonetically

Join Date: May 2013 Posts: 4,017

Quote:

Originally Posted by Asjbaaaf

hi keith
weird experience today with $82 phase to aussie millions (1364392725). the bet slider would raise by 2 chips when scrolling up on the mouse wheel.
normally it would raise by exactly 1bb. all other tables were functioning normally
i have sent my log files and requested them to forward them to you
cheers

same thing today in 1364392729 (also $82 aussie mill phase 1). regardless of pre or postflop the mouse scroll would just raise exactly 2 chips. blind level or seat position didn't matter either. all other tables functioning normally.

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11-04-2015 , 02:44 AM

#23928

swoni

journeyman

Join Date: Sep 2015 Posts: 334

is stars down?

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11-04-2015 , 02:47 AM

#23929

_Loki_

adept

Join Date: Aug 2009 Posts: 1,036

Quote:

Originally Posted by swoni

is stars down?

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11-04-2015 , 02:52 AM

#23930

swoni

journeyman

Join Date: Sep 2015 Posts: 334

Quote

11-04-2015 , 08:26 PM

#23931

PandaLife

veteran

Join Date: Mar 2012 Posts: 2,369

I've been getting this message when logging in to client since 2 days ago;

Tried clicking 'this is my e-mail', but then get an error when trying to validate from the link I recieve in e-mail:

'Sorry, there was a problem validating your email address.'

I am able to login and play if I click cancel on the picture posted, but it would be nice to get this sorted out as I'm guessing I can't withdraw when my account is like this?

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11-05-2015 , 01:38 AM

#23932

rickyt88

adept

Join Date: Jan 2010 Posts: 841

I know it'll be available in 2016 with the VIP Club Changes but I think adding Spin and Go tickets for all levels into the VIP store now would be a good idea.

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11-05-2015 , 06:20 AM

#23933

TheDefiniteArticle

Indecisive

Join Date: Feb 2012 Posts: 14,123

Quote:

Originally Posted by PandaLife

I've been getting this message when logging in to client since 2 days ago;

I had this for a while, limited precisely no functions of my account but it only went away when I actually changed my email address (which I was doing anyway).

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11-05-2015 , 10:10 AM

#23934

PandaLife

veteran

Join Date: Mar 2012 Posts: 2,369

^Thanks for the info TDA, it actually seems to be fine now after logging in today cus I didn't get that popup, so seems like the link I got in e-mail worked.

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11-05-2015 , 11:38 AM

#23935

PokerStars Keith

PS7 Community Mgr.

Join Date: Jul 2013 Posts: 2,269

Quote:

Originally Posted by Asjbaaaf

Can you let me know what you're running for third-party tools?

Also, what are you running for a computer & OS? (just in case that is a factor).

Last edited by PokerStars Keith; 11-05-2015 at 11:41 AM. Reason: added Q about OS

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11-05-2015 , 11:56 AM

#23936

Asjbaaaf

Ash phonetically

Join Date: May 2013 Posts: 4,017

TN2 and pt4 for third partys

windows 7 on a top quality ~2year old gaming laptop

Quote

11-07-2015 , 08:14 AM

#23937

Burnss

Pooh-Bah

Join Date: Feb 2012 Posts: 4,539

no idea wtf is going on here. Happens on some tournies. Doesnt happen on "late reg" tornies. happens on registering tournies

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11-07-2015 , 09:17 AM

#23938

Burnss

Pooh-Bah

Join Date: Feb 2012 Posts: 4,539

ignore myprevious post. sry

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11-07-2015 , 09:28 AM

#23939

anuj22

veteran

Join Date: Feb 2014 Posts: 2,171

^ How did you make that gif/video?

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11-07-2015 , 02:36 PM

#23940

4thstreetpete

Carpal \'Tunnel

Join Date: Jul 2004 Posts: 9,270

Can stars incorporate an inbox for messages into the client? I hardly ever use email anymore and might miss some important messages from Stars.

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11-07-2015 , 02:52 PM

#23941

leviathan74

veteran

Join Date: Nov 2008 Posts: 3,423

It's been many months since I ve reported it, but the client does not save the custom theme I use and I have to select it every time I open Stars.

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11-07-2015 , 03:00 PM

#23942

Calm Down

veteran

Join Date: Sep 2013 Posts: 2,030

fix your fkn servers/software you greedy pos scumbags, 3 random crashes and 2 disconnects today in 4 hours

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11-07-2015 , 03:31 PM

#23943

anuj22

veteran

Join Date: Feb 2014 Posts: 2,171

Quote:

Originally Posted by Calm Down

fix your fkn servers/software you greedy pos scumbags, 3 random crashes and 2 disconnects today in 4 hours

Quote:

Originally Posted by PokerStars Keith

Quite frankly, we have hundreds of thousands of players who use PS7 daily with no problems. In contrast, we have but a small handful of players who are still reporting residual lag effects, yourself among them. I understand that from your perspective the software appears broken, but it actually works quite well for the vast majority of the player base.

Think about it – if the issues you site were as widespread as you claim them to be, we’d have hundreds of posts complaining daily, if not thousands, and the problems would therefore be much easier to reproduce by our QA and would be fixed quickly by our developers. Instead, the remaining reports are isolated, the lags experienced don’t seem to have a common thread, and they don’t lend themselves to reproduction in our test environments. This is just as frustrating for us as it is for you.

As I mentioned above, we have new clients deploying this week with definite improvement in multi-table performance for Mac users. If you continue to experience lag after updating to the new client, I would encourage you to visit the following post to learn how you can work with us to try to isolate the sources of your remaining lag effects.

http://forumserver.twoplustwo.com/sh...nt=22688<br />

=============

@ Calm Down

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11-07-2015 , 04:24 PM

#23944

Jaylee18

grinder

Join Date: Jan 2012 Posts: 670

Quote:

Originally Posted by Calm Down

fix your fkn servers/software you greedy pos scumbags, 3 random crashes and 2 disconnects today in 4 hours

Quite the relevant username

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11-08-2015 , 07:55 AM

#23945

keitho1986

journeyman

Join Date: Oct 2012 Posts: 254

Some issues in 8game mtts- In nl/plo my pre set buttons ie 2.1,2.5 etc seem to be disabled/ don't work. Also in stud games I cant click on my hole cards to pull them up from behind my avatar which means I have to stretch the table to see the suits and also cant show my hand when folding
No issues in cash games fwiw

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11-08-2015 , 10:37 AM

#23946

Calm Down

veteran

Join Date: Sep 2013 Posts: 2,030

Quote:

Originally Posted by Calm Down

fix your fkn servers/software you greedy pos scumbags, 3 random crashes and 2 disconnects today in 4 hours

7 crashes yesterday, only while playing zoom cash

played 1,5h today and had one random crash again

fix your fkn **** you cancer

Quote

11-08-2015 , 11:19 AM

#23947

Asjbaaaf

Ash phonetically

Join Date: May 2013 Posts: 4,017

Quote:

Originally Posted by Calm Down

7 crashes yesterday, only while playing zoom cash

played 1,5h today and had one random crash again

fix your fkn **** you cancer

ever think it could possibly be on your end dude... #calmdown

Quote

11-08-2015 , 01:43 PM

#23948

anuj22

veteran

Join Date: Feb 2014 Posts: 2,171

Please add an option where we can mark particular hand so we can review them later either in replayer or hand history or both

Addition: Also please improve replayer/hand history specially when your table changes and you cant go back to your last hand unless you go to hand history and open your last table from all the tables you played which gets very messy when you're playing too many tables or when you get moved a lot

Last edited by anuj22; 11-08-2015 at 02:07 PM.

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11-08-2015 , 04:39 PM

#23949

LostOstrich

Carpal \'Tunnel

Join Date: Jan 2008 Posts: 15,933

Quote:

Originally Posted by Calm Down

7 crashes yesterday, only while playing zoom cash

played 1,5h today and had one random crash again

fix your fkn **** you cancer

Quote

11-08-2015 , 04:47 PM

#23950

Calm Down

veteran

Join Date: Sep 2013 Posts: 2,030

Quote:

Originally Posted by Asjbaaaf

ever think it could possibly be on your end dude... #calmdown

never crashed >1 / week before, this weekend crashed already 10 times

uninstalled and reinstalled stars today, only crashed 3 times so far compared to yesterdays 7

what log files can i send to support?

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