Quote:
Originally Posted by UKKage
Is anyone else still having a problem where every 30-45 mins - sometimes more frequently if opening a new table - Stars just freezes? Then after about 45-60 seconds restarts - usually with me having lost a timebank or being deep into one.
Saw recently that others were having this problem but left it until new update expecting it to be fixed. Played on update today and has happened again. Same thing happens on .fr but not Tilt, Betfair or Party - they run smoothing during the freezes.
yesyesyes been having it for several weeks now, contacted support numerous times sending in files they asked for each time they returned with this BS
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Thank you for your email.
The Network Status Report (NSR) you provided verifies this issue
existed with your connection and not just our site. This report
runs a ping trace to various websites around the world to test
your connection in general.
Please allow us a moment to break down that report and
demonstrate. The set of traces listed below are ran to Australia,
Cambridge (UK), US West and East coasts, (US) Manx Telecom (IOM),
and the Pokerstars.com Website (IOM). With the exception of the
PokerStars website, none of the other servers belong to
PokerStars nor are they related to your connection to our
servers. We use these sites to test your overall connection and
path of data communication. We have only included small snippets
of each trace and you may review the file you sent to review the
entire path.
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i have rang my internet provider a few times now and been told it should be working perfect, its obviously something wrong with pokerstars but instead of just telling me they give me more aggrrrooo in having to ring some ****ty call centre sitting there on wait for ****ing ages like a proper idiot.