Don`t worry guys, it`s just your ISP provider.

have you restarted your router?

We're not sure what is going on here, sorry. The next time this happens, please send us your log files so we can start looking into it. So, when you come back to find that you have been seated at a table, please go to Help > Log Files, provide a description of the problem / steps you took, etc., and click Send Log Files.

Thank you for posting - we are aware that some players experience disconnects. We urge anyone who does to please report them to Support if it is more persistent than an occasional drop off. Even if you think it's not helpful or you aren't happy with their response, our Support colleagues do aggregate the data collected from players for the teams that investigate these problems.

Please read again what Support said, as you posted it (emphasis added by me):

Support is expressly saying it is not your ISP. The data indicate that the problem lies in the cloud between your ISP and our servers, which could include any number of hops running through public servers not under either our control or your ISP's control.

That's not what we're saying. I'm sorry that you seem to be confused on this point.

We are not saying this either. All we can tell you is what the data indicates, and in your case it does not indicate that the source of the disconnection issues you are experiencing is with our servers. There may be multiple sources, and our software or our servers may be one of those, but at this point we don't have any information that would guide us to making a software change to correct it.

We can't just go into the code and start flipping bits to see if things magically start working better. We have to follow a trail of data, diagnostics and evidence that leads to a probable cause. We are engaged in doing this, but it is not a simple task, it takes time, and it doesn't always yield positive results (in other words, sometimes there is no identifiable source).

If there was an easy solution to the problem, we would have taken it. It does nobody any good to have disconnects or disruption in play. It's not good for our customers, it's not good for us. We take these reports seriously, and we appreciate those of you who take the time to let us know about them.

Host Jacob posted information about CardMatch prizes in the PS Promo thread yesterday:

http://forumserver.twoplustwo.com/sh...postcount=2683

They are also now available in the information section of the CardMatch window:

Thank you for posting - I'll share your comments with the PM team. Meanwhile, in response to similar questions, I posted about the reasons for changes to the Play Money structure here:

http://forumserver.twoplustwo.com/sh...ostcount=26405

.COM client updated today

so we are being forced on to the garbage drop down menu lobby option now? i cannot possibly believe there is a single human that prefers this to the old game tabs

Actually, the majority of players prefer the drop-down filters method. As I mentioned in this post:

http://forumserver.twoplustwo.com/sh...ostcount=27265

... part of the reason for us removing the Tabs mode was the relatively small number of players still using it.

Change can be a challenge for some people, so we understand that those players who are used to the Tabs will dislike having them taken away. We are confident that when they become familiar with the drop-down filters they will begin to appreciate their benefits.

Where are the easy seat options in the new client? Maybe I'm blind, but I can't find them anywhere. Was it killed?

could you please make a change so that Cardmatch doesnt pop-up and takes focus with every table you open? If im watching a table cardmatch doesnt need to take over the chatbox and take focus away, because im watching it, i dont get any cards so cannot play cardmatch.
it would be very helpful if it wasnt so dominantly present
the best thing however would be to just shut this down and give other better promos a chance

The Auto Seating option under Buy-In / Rebuy in Settings was removed as part of the recent client updates. This was done as part of an effort to streamline the software by removing some of the more complex options that are rarely used.



We know that those players who have been using it will be disappointed, and we are sorry that this reduction in capability affects you. The vast majority of players have never used it, so they will be unaffected.

I just had the .COM update.

I personally don't have any issues with the TAB/filter system that's now been fixed in place, without the option to change. I changed over to it as soon as Keith announced the upcoming changes a while back and am now used to it.

One thing I have noticed that doesn't impress me though is the new '9' symbol (to highlight an MTT being 9 handed) next to every 9 handed MTT.

Previously, I found that the 4max (blue) and 6max (green) symbols really stood out in the schedule and we're easy to see etc...

Now they don't stand out to me as much (because there are so many 9 symbols surrounding them - too many) and I find myself having to take a much closer look to see where there at.

This addition seems unnecessary to me and detracts from my previous easy to view/use lobby.

+1 for having to double-click certain buttons on mac.

Update: We did receive your logs - thanks for that!

They were helpful to the team investigating the problem and indicate a possible bug potentially unrelated to a similar issue reported on mobile devices.

The team requests that any other players who are affected by this bug to please send your log files in along with a description of the problem / situation - and please ask Support to specifically forward them to PokerStars Keith so I can make sure they quickly get to the investigators. Pop on here to let me know you did so I can go look for them (PM or thread post is fine). The team will be happy to offer a small goodwill comp to any players who help with this.

Thanks for your comments, Sonic. I will share them with the MTT team.

I'm working on a reply to your earlier comment - haven't forgotten or ignored it, just focused on chasing down other answers before spending time on philosophical questions.

Thanks for your comments and suggestions - they have been shared with the CardMatch team.

Keith, I wasn't talking about the auto seating function. I was looking for the "Easy Seat" function that was available for multi-tabling. It would let you pick how many tables you wanted to play and set preferred VPIP, players/flop, etc.

Was that removed as well?

We've had a couple of similar reports and are investigating. If you can, please send log files to support along with a description of the problem (go to Help > Log Files).

Yes, Easy Seat was removed as well. Sorry.

Just had a thought...

Perhaps you could mention that, if they really feel the need to keep the '9' symbol...then they could possibly remove the dark colouring from within the symbol circle and instead make it clear/white (if you know what I mean).

That way, the 4max/6max etc...coloured symbols would continue to really stand out in the schedule (similar to like they used to) and be fully highlighted as different to the '9max norm' (of which there are so many in comparison).

Obviously that's what the 4/6max symbols we're put into the schedule to do in the first place (highlight the difference from the norm) so, I think anything that detracts from that (like the multiple new dark 9 symbols) is a bad move and simply removing the dark colouring / any colouring at all of the new 9 symbol could be a great all round solution.

Just updated .COM. Still not resolved. Play money table, if it makes a difference. Talking about equity %

Duly mentioned - thanks!

+1 for removing the 9max symbol

Okay - thanks for letting us know. I have reported your comments to the team. Could you please confirm your client version? Go to Help > About PokerStars and look for the 5-digit Build number.