Just chiming in to let you know that I checked with the team and there's nothing specific in our software to optimize the simultaneous running of two clients. It just wasn't built with that in mind - and it's only allowed for .FR because of a quirk in the ARJEL regulations that permit anyone with an EU bank account to play under the .FR license.

We know that tiling tables is tricky and the hotkeys don't cooperate well, so be careful using various features that might cause the clients to interfere with each other in unexpected ways.

Sorry we can't be of more help on this.

Still nothing..

Stars ID, please...

Where can I find option to disable DEAL pop-up window?

Thanks for your question. At the moment there isn't one - but the team is aware that some players are not interested in seeing it or would like to have a way to dismiss it.

Getting the added bonus of a software freeze and crash once I get knocked out of a tournament today. Doesn't happy every time but maybe 7/10.

Really annoying.

Had this happen twice in two mtt sessions now. One on ft of bb215 where i closed a lobby and stars just randomly closed. Was really frustrating and lost focus and ended bustinf 3rd wont blame stars wss my heas but still was not good to happen xmas day again today luckily on a break i clicked a hh replayer and stars shutdown. All other sites were fine and internet ect. Is this a known bug?

Happens me also sometimes when I open up the HH replayer also. Has to be a bug even if only two of us have the same problem!

I could probably do with a new laptop but this only happens at PokerStars

I cringe to think how bare your staffing is in security checking over the endless pop ups you get concerning game integrity, given how drastically every other aspect of your company has plummeted from support to software to promotions. I suppose it makes sense when bot rings are running plo games for over a year, despite countless reports. These are basic issues that once took 10 minutes for a response and 45 minutes to address. Now its 2-3 days for a response and sometimes over a year or more for no resolution. Heck, people are tweeting out they are waiting 45 minutes for a final table tournament chop moderator. I guess they were on Christmas break too. Anybody who trusts any significant amount of money with you these days is a brave soul

i want back my old VIP progress bar in the lobby instead of this Deal thing, how can i do this ??

if not in the lobby where can i see how many points i have earned this month ? cant find it

There's currently no way of getting rid of 'The Deal' from the lobby at the moment.

If you wan't to see your points - go into the cashier. Bottom left under the VIP Club heading, you will see current VIP level and a little blue 'i' in a circle to the right of it.

Click on that little blue 'i' and it will bring up all your VIP points info.

After a crash yesterday I tried to restart Pokerstars again. He rebuild all tables and crashes and crashes againand again. After switched off hand-import from Pokertracker 4 Pokerstars don't crashs anymore. But if I start the import of PT4 Pokerstars crashes immediately.
After a restart of PT4 all was running fine until the end of the session.

so i had a session today on my laptop and disk fill problem apeared again. log file was 20GB large. same problem on my desktop as on notebook. both running win10 and latest PS builds. upon leaving the client it was unable to save notes or settings because of lack of space on system disk. now i lost everything. please fix this as soon as possible!

Where in the settings are the option to hide the "playerxyz is just about to hit the Deal jackpot blablabalbalb"

or even better, where in user.ini ?

same mate its annoying !!! hh too just done it then ! right no hh replayer opening up ! grrrrrrr

ini files are not case sensitive so lowercase/uppercase shouldn't matter

unless of course you're doing something special instead of using default windows read/write access

the only tweak is to enable a hidden windows theme, to make sure that the window borders are always visible. in win10, they are invisible, but they are still there, causing the gap

http://winaero.com/blog/enable-the-h...in-windows-10/

this doesn't remove the gap, because there is no gap. it just shows you the borders, and now you don't see a gap


there is nothing to "figure out". this is how Windows 10 works.

simple test: open up 3 folders. right click the task bar. choose "show windows side by side"

you 'see' a gap because the window borders that you drag to resize a window are now invisible. but they are still there. technically, there is no gap. you just see a gap because the borders are not visible.

http://imgur.com/a/4eh4v

of course, if a 3rd party software REMOVES the borders altogether, then there wouldn't be a gap. you also wouldn't be able to resize any windows.

alternatively, you could trick the user into not seeing any gap, by simply OVERLAPPING the tables. but only overlapping by the small amount that is the width of the invisible resizable border. but then you run into the same issue of only being able to resize the topmost window in the overlap

if i'm missing something, i'd be happy to be corrected. do we know exactly what these 3rd party programs are doing?

Okay - thanks for that. I wanted to be clear that the character was an L and not a 1.

At the moment there is no way to hide this popup in the software. I have shared similar comments from other players with the team, so they know there is a desire to be able to not show them.

Thanks for posting. I have not heard of a known bug where opening HH freezes or shuts down the client, but I reported it to the team.

If you haven't already done so, please send your log files to Support the next time this happens. After you restart the client, go Help > Log Files, add details about your situation in the text box and click Send Log Files. This will help us investigate.

Thanks for posting about your experiences with PS and PT4 interactions. I'll add that to my list of possible solutions to the crash problem.

Sorry you are affected by this problem. The team is aware and they are investigating. We have heard that a possible source for the problem is Windows Firewall blocking Google Analytics. You might have a look and, if GA is blocked, you could try unblocking it and see whether the problem is diminished.

I remove titlebars/borders (using TO) for tiling tables with no gap.

Please accelerate this. It's brutal having the deal spin pop up simply because you have the poker client open. It never worked like this on Full Tilt. Having anything popup without a way to suppress it is terrible.

Just remove it immediately (that's really easy to do) and MAYBE down the road give players a way to see the spin if they want.

First thing I want to do when I re-open the client is to make sure I don't time out with Aces etc. If it happens again I will try to send it off.