update: emailed support and they said to just delete the log files while the programming team works on a fix. don't know if the settings loss was related

fwiw i did had the same settings issue which resolved itself
never seen such a big log here

So I'm playing The Deal and like the degen that I am, I choose 70 starcoins and 10 hands at once. When I'm at hand 4, the The Deal window closes, I get an error message and PS closes afterwards. I get back to PS and I lost all the starcoins from the 10 spins. I don't even know what the boards were... I messaged support two days ago and still haven't been answered.

Any funds that are accumulated in excess of paid prizes and jackpots is used to seed future jackpots. When someone hits the jackpot and the prize is paid out, the new progressive jackpot does not start out at a zero balance - it is seeding with something like 25,000 or thereabouts. That starting balance has to come from somewhere, and that somewhere is the future jackpot pool.

The point remains, PokerStars does not rake this game or profit directly from it. All the money in play is returned to the player base in prizes, with nothing being taken by the house.

Depending on the license, players generally have several ways to use their StarsCoin; such as in tournaments, in exchange for items from the VIP Store, and now in this new game.

It's possible that the Support team is working through a backlog, given the impact of the holidays on staffing. If you don't hear back in a day or two, please send me a private message with your Stars ID and I'll ask someone to look into your case.

yea skip all the other comments and only answer that one

Sorry about the loss of your settings. After you reestablish them, we recommend making a backup copy of your user.ini file (and notes, too) so you can restore them if something corrupts the file or overwrites it.

First, after making changes to settings/preferences and/or notes, exit the software. The changes are not written to your settings folder until the software closes normally (either through Account > 'Log out & Exit' or by clicking the [x] control in the lobby window frame). If the software crashes or is otherwise stopped, any changes during that session are lost.

Then, restart the client and go to Help > Open My Settings Folder. In the folder window that opens, locate 'user.ini' and (if you have them) your notes and copy them to a different location (such as My Documents).

At some later point if the settings are lost, you can simply copy your files back to the Settings folder then restart the client, and your preferences should be restored.

I'm sorry - I don't always answer posts in chronological order.

First of all, I don't have all the answers, so frequently I have to get in touch with other colleagues for assistance (and this week many of them are out of the office) and that usually takes time.

Second, it's human nature to tackle the low hanging fruit first - get some of the easy ones out of the way so at least there is some response/dialog while I try to figure out how to answer the more challenging questions.

Third, this thread should not be anyone's first avenue when having problems with the software - that's what Support is for. Although they can occasionally get overloaded and have a backlog, they are usually fairly responsive - and they have a vastly more comprehensive knowledge base than my meager capacity.

It's possible, as we've had other players report problems since the latest update.

One thing that has helped some players resolve their issues is to make a change to the OpenGL setting in the user.ini file of your Settings folder. The recommendation is to do the following:

1. Open the Pokerstars main lobby
2. Click on 'Help' then 'Open My Settings Folder'. You will see the folder open.
3. Close the PokerStars software (keeping the settings folder open)
4. Find the user.ini file (or can be called 'user'), right click on it and select edit to open the file with notepad or similar text editor.
5. Press Ctrl+f and search for [OpenGl] then change the setting to openGlSetting=1.
6. Finally select file and save.
7. Restart the PokerStars software
8. Log in, and retry playing

Currently, for most players, the OpenGL setting is set to 4 (hardware OpenGL). Changing it to 1 (software OpenGL) should resolve the issue. It may also be beneficial for players to update their graphics card drivers.

Hopefully your issues will be cleared up. If not, please contact Support through Help > Log Files, add a description of your situation / problems in the text box, indicate that you have tried changing your OpenGL setting as recommended, without success, then click Send Log Files.

I hate it when I take the trouble to figure out the details and then PokerStars Support doesn't take any time at all and just spouts off whatever comes to mind first.

One of the following is true:
1. PokerStars is taking, on average, $33474.60 to seed a jackpot with $25000 and is pocketing the difference,
2. PokerStars is not seeding the jackpot with $25000, as stated, or
3. I've not understood something or have miscalculated.

Please choose one. Thank you.

First - thank you for taking the trouble to analyze the jackpot details and posting your thoughts. They are very much appreciated.

Second, as I've mentioned several times in this thread - I don't have all the answers to every question posed here and I should not be confused with "PokerStars Support". My colleagues there can be reached through the software at Help > Contact Support or via email through Support@pokerstars.com (this forum thread is primarily about improving the software, discussing ideas for new features, options and the like).

I apologize for trying to provide some information based on my limited understanding of The Deal mechanics. I don't know what the exact seeding amount is or how it is calculated (which is why I qualified my response with "something like..."). I do know, based on correspondence with team members responsible for The Deal, that PokerStars is not pocketing anything related to the jackpot, so the choice is either (2) or (3) - but I will not hazard a guess either way lest I further muddy the waters.

Instead, as I should have done in the first place, I will forward your comments and questions to the relevant team and see if they have anything to add.

Hey don t know if this was said but ps is making a huge file (75 gb before deleted it, hidden file by default).

yes this was my original issue when i posted here today. this is a pretty major problem but i think they know about it. read back and i was told a quick fix for now is to delete the log files until they can get a fix on their end (i had to delete PokerStars.log.0 and Pokerstars.log.1).

I did as you said and the problem is gone. The setting was "[OpenGl]=100" before I changed it to 1.

Thank you.

Any idea what is this? I was not online at that time and there is no email about it.

No idea. Please contact Support at once to have them investigate.

The Deal is not currently offered on Android for the .BE and .EE clients as we evaluate a technical issue.

Follow-up:

PokerStars is not pocketing anything from the collected seed amount, so choice #1 is clearly wrong. After reading the following response from the team, you can let me know whether #2 or #3 is more appropriate.

The $25,000 figure is correct as the minimum jackpot seed amount. The team explains further that we guarantee that each jackpot will start with at least $25,000, but if the 'future jackpot' seed money balance grows over time to a large amount in excess of the minimum seed then we will put that money back into higher jackpot amounts with 100% going back to the players.

The reason that the total collected amount does not automatically become the next starting seed values is that there will be some occasions when successive jackpots are hit within a very short time before the minimum $25,000 seed value has been collected, so the future jackpot seed balance needs to have a cushion in reserve to account for that circumstance. Whenever that cushion grows large enough, the excess value will be distributed to higher jackpots.

In case it got lost.

Thank you, Keith. I didn't mean to hijack this thread, but this is where I found the assertion that PokerStars is paying back 100% of the Deal money to the players.

Reading between the lines, it sounds like you are confirming my calculation that the future jackpot seed balance will grow. I understand the need for a cushion, and I look forward to hearing an announcement that the $25,000 seed amount has been increased or that the distribution between current jackpot and future jackpot has been shifted from 77:23 toward 82.8:17.2

reported few days ago: http://forumserver.twoplustwo.com/sh...ostcount=26984

i won santa xmas promo and this is how it is stated in my history. looks like you were playing NL10 since santa awarded one buy-in. they had 72-hours to credit this, thats why you see strange time there.

Vďaka

Thanks, but didn't get lost - sometimes it takes a while to find the right person for input.

The idea for adding KOs earned to Info is a good one, we'll add it to our list of improvements but I don't know when it will get prioritized for implementation.

The bug about the flipped largest/smallest values has been reported to development and should be corrected either in the next build cycle or the one after that.

I checked with the team to see if this is a known problem, but it does not appear to be a typical experience and there is not much we can do as it is likely specific to your phone / configuration / connection. Sorry that I can't be of more help.