[PokerStars] Software Improvement Thread - Page 1030 - PokerStars: General discussion -- Two Plus Two Poker Forums

Stuck Zoom Sessions - Correction Pending

We have just been informed that there is a known issue with Zoom sessions getting stuck, which could affect players in different ways.

We have a solution ready to deploy, and it involves stopping all Zoom sessions, then uploading new scripts. We will run database analysis to clean up and refund players who had/have stuck funds.

Sorry for the inconvenience to those players affected.

If you have stuck funds or stuck tables, please be patient to allow the clean up process to work through this.

If, after that has completed, anyone still has stuck tables or funds, please report this to Support.

Update: Zoom sessions are now back up and running on all licenses.

We are now starting the cleanup of stuck games and funds.

Quote

07-15-2016 , 11:33 AM

#25728

NoSurprises

old hand

Join Date: Feb 2008 Posts: 1,869

Hi Keith - I emailed support about this but thought I would post on here in case anyone else had issues - it asked me to change my email address a few minutes ago as my emails were bouncing back, even though I got all stars emails.

Quote

07-15-2016 , 11:36 AM

#25729

PokerStars Keith

PS7 Community Mgr.

Join Date: Jul 2013 Posts: 2,269

Hole cards now always visible when all-in

FYI - With last month's client deployments we made a very small feature change to All-In gameplay: we removed the ability to not display your cards when all-in at cash game tables. We suspect that most players won’t notice or care about this, but the team has more information about this change on our blog here:

http://www.pokerstarsblog.com/en/blo...n-162417.shtml

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07-15-2016 , 11:42 AM

#25730

KossuKukkula

veteran

Join Date: Jul 2011 Posts: 2,805

Quote:

Originally Posted by PokerStars Keith

Update: Zoom sessions are now back up and running on all licenses.

We are now starting the cleanup of stuck games and funds.

Thx. Soon you Keith will be the only thing Amaya has to offer.

Quote

07-15-2016 , 11:56 AM

#25731

PokerStars Keith

PS7 Community Mgr.

Join Date: Jul 2013 Posts: 2,269

Quote:

Originally Posted by NoSurprises

Thanks for posting - sorry you're having problems with emails. Not much I can add, but let's see if any other players are facing similar issues.

Quote

07-15-2016 , 12:41 PM

#25732

PokerStars Keith

PS7 Community Mgr.

Join Date: Jul 2013 Posts: 2,269

Quote:

Originally Posted by Baraggia

Anyone is experiencing that the vpps are not crediting it.

Last night played 4.5k in nl2 (That means like 45 vpps) and my bar didnt move, actually i got like 3 vpps in the end of the night, but normally i get 45.

Sent an email to support and they said to me that everything is working correctly.

Sad pokerstars.

The team reports that we have an issue with the display of VPPs. A solution is being worked on, but in the meantime the VPPs are being credited.

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07-15-2016 , 12:51 PM

#25733

Baraggia

enthusiast

Join Date: Jun 2015 Posts: 50

In play balance dissapear for me, but didnt got credited on my available balance.

Quote

07-15-2016 , 12:52 PM

#25734

FreddyTheFish

grinder

Join Date: Jul 2010 Posts: 570

Quote:

Originally Posted by PokerStars Keith

We are now starting the cleanup of stuck games and funds.

So you literally cleaned up my funds. Glad i made a screenshot previously so i know how much you stole from me. ****ing amaya.

Quote

07-15-2016 , 01:00 PM

#25735

Baraggia

enthusiast

Join Date: Jun 2015 Posts: 50

Quote:

Originally Posted by FreddyTheFish

So you literally cleaned up my funds. Glad i made a screenshot previously so i know how much you stole from me. ****ing amaya.

Dude, i know you are upset with amaya and everyone does, but keep in mind, that they never will scam you in that way.

Besides, there is a problem with the software and they are trying to fix this, problem that you are not the only one involved.

Second, if you hate amaya go to 888 or ipoker where the rake is 3x higher and gtfo here.

Third, Every software has his problems, so keep calm dude.

Quote

07-15-2016 , 01:14 PM

#25736

FR-Nit

adept

Join Date: Jan 2012 Posts: 989

Quote:

Originally Posted by Baraggia

Third, Every software has his problems, so keep calm dude.

Well, you are probably not long enough around, but in all the years on Stars i can't recall that anythink like that has ever happened. Agree with it or not, but there is a huge decline in everything at Stars. Keith obv excluded as he really represents the old spirit of Stars and does a great job.

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07-15-2016 , 01:15 PM

#25737

Anyway

adept

Join Date: Jan 2015 Posts: 888

Ok so i guess the missing funds will be returned to the "Available" sometime soon Keith?
As they disappeared from the "In Play" and now is only left what i had without them, 5BI is missing.

Quote

07-15-2016 , 01:21 PM

#25738

PokerStars Keith

PS7 Community Mgr.

Join Date: Jul 2013 Posts: 2,269

Quote:

Originally Posted by PokerStars Keith

Quote:

Originally Posted by PokerStars Keith

Update: Zoom sessions are now back up and running on all licenses.

We are now starting the cleanup of stuck games and funds.

2nd Update: The database team has extracted the information on stuck tables and funds, which has been forwarded to the Poker Room team. It's a manual process to clear the tables and refund players, so this may take a while. Some players will be refunded before others, and I don't have any information about how long it will take, but I will post again when I get word that the team has completed the task.

I believe the funds will be returned to your Available balance.

Thank you for your patience, and apologies for the disruption to your gameplay.

Last edited by PokerStars Keith; 07-15-2016 at 01:23 PM. Reason: added note about Available balance

Quote

07-15-2016 , 01:22 PM

#25739

hypergeometry

adept

Join Date: May 2011 Posts: 742

I'm not getting any vpps in Zoom cash nl100 6 max. Please, get it corrected, thanks.

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07-15-2016 , 01:49 PM

#25740

KossuKukkula

veteran

Join Date: Jul 2011 Posts: 2,805

Quote:

Originally Posted by Anyway

Ok so i guess the missing funds will be returned to the "Available" sometime soon Keith?
As they disappeared from the "In Play" and now is only left what i had without them, 5BI is missing.

I have ~10. Allmost pooped my pants when I noticed they are no longer in play or available. Amaya allmost sucked out on me big time.

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07-15-2016 , 02:07 PM

#25741

The Imp

old hand

Join Date: May 2015 Posts: 1,702

Pokerstars client still going mental when the Full Tilt (The Deal) shootouts pop up ("Registration is not allowed from the Pokerstars client" popup on repeat + accompanying loud clanging). Either treat them like any other tournament or prevent them from popping up in the Stars client.

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07-15-2016 , 03:54 PM

#25742

8gameisfun

grinder

Join Date: May 2016 Posts: 635

Quote:

Originally Posted by FR-Nit

Well, you are probably not around long enough to remember that there was a time when people could rematch HUSNGs without having enough $ balance for it, which led to people freerolling $5k HUSNGs and stuff. There have always been software issues.

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07-15-2016 , 03:57 PM

#25743

validand notinuse

adept

Join Date: Jul 2012 Posts: 833

any idea of a timeline for resolving the stuck funds issue? been a few hours now and it seems to be being treated somewhat casually.

Quote

07-15-2016 , 03:58 PM

#25744

suzyana

adept

Join Date: Nov 2013 Posts: 862

Quote:

Originally Posted by FaraChef

I've been checking on this thread for a while never bothered to post,but the frustration is building up i guess.
Personally i had random crashes happening maybe once every 4-5 sessions since way back in april.Always thought it was my problem so reinstalled a lot of stuff but then had to stop playing completely in june when ps was crashing non stop.
Since the last update it got better getting either 1-2 crashes per sessions or no crashes at all.One thing no one mentioned that i experience,after a ps crash my explorer also crashes sometimes and i have to manually close and restart it(i'm running windows 7).Windows explorer crashes has to be related with pokerstars software since this never happened,not even once otherwise.

this

Also happened to me.It seems like after crash and reopen client,you cannot see last hands or whatever

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07-15-2016 , 09:02 PM

#25745

aariestiger

centurion

Join Date: Jun 2015 Posts: 134

So having the detached chat issues I mentioned awhile back as well as bet slider disappearing on some tables and overlapping action button on top of the pre action buttons that were supposed to disappear (check/call, check/fold, etc). Went to click on help tab to get all the logs, etc and help tab lights up the question mark on scroll over but clicking it doesn't open it.

So guess I'll try again next session.

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07-15-2016 , 09:08 PM

#25746

Derblejks11

enthusiast

Join Date: Jan 2011 Posts: 88

wut ? cant play casino games, this error keeps popping up

Quote

07-16-2016 , 12:58 AM

#25747

aliascrit

stranger

Join Date: Jul 2016 Posts: 3

Quote:

Originally Posted by Baraggia

In play balance dissapear for me, but didnt got credited on my available balance.

The same for me, still nothing, 3bi missing.

Quote

07-16-2016 , 04:34 AM

#25748

KossuKukkula

veteran

Join Date: Jul 2011 Posts: 2,805

Quote:

Originally Posted by validand notinuse

any idea of a timeline for resolving the stuck funds issue? been a few hours now and it seems to be being treated somewhat casually.

Been few hours more and still nothing.

Quote

07-16-2016 , 04:55 AM

#25749

Anyway

adept

Join Date: Jan 2015 Posts: 888

Been already more than 12 hrs, 5 BI still stuck, BUT i have received a congratulary email about winning a seat to million dollar freeLOL. Nice nice Stars...

Quote

07-16-2016 , 04:59 AM

#25750

aliascrit

stranger

Join Date: Jul 2016 Posts: 3

Quote:

Originally Posted by Anyway

Been already more than 12 hrs, 5 BI still stuck, BUT i have received a congratulary email about winning a seat to million dollar freeLOL. Nice nice Stars...