These are both fine ideas, I've shared them with the team. We'll consider something like #1 when we take up the task of adding player control for configuring the App bar.

Not sure why we didn't do this as part of the PS7 project, probably just time/resources (so many ideas / features in the backlog from that effort... ). I agree it would be useful, and have shared it with the team.

One would argue if the sw crashes for literally everyone on win7 that this might be an "extreme circumstance". In over 8 years i havent seen an update this buggy.

If you guys would know what you are doing the very least would be an email to frequent or even all players telling them to revert to older version as soon as they experience crashes. All files are on their own computers and it takes 10seconds.

But obv you guys just hate money

Except it doesn't. I don't have any lag or crashes and im on win7. Go play on Party if you want to see a buggy software.

Thanks, imperii!

TimStone - if the sw crashes for literally everyone on Win7, then it would crash for us on our Win7 machines in our QA lab, and the developers would have been able to easily isolate the source and we would have had a fix weeks ago. As I have said ad nauseum in this thread, it is precisely because the crash is a marginal / edge-case phenomenon that only happens to a relatively small number of players and is not reproducible by us that it is taking so long to resolve.

Thanks, WhySoPartyous! I admit it's not an easy concept to understand or explain, so I'm glad to know some players get it.

Any time is the right time for a suggestion / feature request.

On this particular issue, it has been brought up before and considered by the team, but the net decision is to keep the confirmation popup, annoying though it may be.

A hotkey would be very dangerous (player has pocket aces, goes to hit his hotkey for raise and accidentally hits his hotkey for Leave Table and boom! - all gone). Adding a "Don't Show Again" option in the popup would prompt many recs / casual players to dismiss this and then inevitably run into trouble.

Even adding this as an advanced or multi-tabling option has its drawbacks. The people who ask for this are typically grinders playing many tables simultaneously, some with tables covering their entire desktops with their cursor zipping across from table to table. We would expect to get several instances a day of players who meant to click on a table to bring it in focus only to inadvertently click the close or Leave Table button on that table or an adjacent one.

The point is, even though we could warn players that using the option puts them at risk, there would be many players adversely affected by closing tables when they didn't mean to, or claiming that the table closed when they didn't click anything, requesting compensation, etc.

Because there may be significant financial consequences to players for closing a table, the team feels that requiring a confirmation step is warranted.

Perhaps the team could consider adding an advanced option that only takes effect on tables where you are observing, not seated, have busted out or are sitting out (i.e. nothing financial at stake), although I'm not sure that would have any value for the effort.

.

How about a hotkey for the replayer?

Hello. i dont know if this its gonna help in investigation but its second time that i get this kinda bug while im playing. Always only in 1 table of the 9 that i usually play at same time.

The Table gets loock and i cant close it. so I need restarte Pokerstars for get option to play again on this table.

I know 10 persons from my country that are affected by this bug. So, it is way far more than 200. I would say that, at least, 10% of the people using w7 are affected in some way (I think Im being way too generous with this number). Some of them rolled back, others upgraded to w10. Older versions still work for cash games perfectly, and I would guess they work for everything except spins. So, the only people who are affected right now are those playing spins who do not want or cant upgrade to w10 (like me). Maybe thats the number you are talking about (200).

What I dont understand is, why cant you just make an update with an old version? I mean, you can call it version 15xxx, and then use version 13086 instead. Or make it available only for affected people, like the version you posted 2 days ago in here. Please explain to me this, there is no logical explanation for why you havent done this.

What the actual ****. My hands just got auto check/folded on the flop, this is insane. Happened on the .fr client.

On .eu one of my tables just froze, had to reopen and was sitting out. This is unacceptable.

Could you please tell me when the issues with 'player avatars' are going to be resolved?

I'm on the '.com' version of Pokerstars.

Thanks.

If you haven't already done so for this, please send your Log files to Support along with a description of what happened.

This is a known issue that is affecting some players (client freezes or crashes). We are deploying new clients over the next week with code changes that we hope will address the problem.

We will have an update to the .com version probably next week that should resolve the avatar bug.

Sugestion: Hotkey to unregister all SNGs or the ability to unregister automatically if the SNG would start during the break.

Enviado de meu XT1032 usando Tapatalk

Thanks for your time and help Keith.

I've read that some players play from old versions to don't have this bug. How to do such a thing on Stars.eu?, where can I download it and play from a old version?

I never make auto updates. But this was a have must, couldn't register spins without to update. Wouldn't help to use a older version.
After the update, on windows 7 ultimate, i played 12 spins and two times the software freeze while playing and need to restart.

Has the avatar picture disappearing bug been fixed on PStars? Mine still doesn't show.

does anybody have any idea why the older versions no longer allow spins?
that wasn't the case earlier in the week...

We are all wondering about this, but we need to brace ourselves and put up with the new reality in pokerstars - play 10 spins, freeze, play 10 spins, freeze. If we are lucky by the end of 2016 they will have it fixed

my client keep getting crushed every 5~10mins . any suggestion??

If you are not playing spin and gos - go to the session lord's archive page and download an older version of the client. If you are playing spins you are screwed - the older versions don't allow registration for spins, the new ones crash every 10 minutes. I guess it will be much easier to find out why the older versions stopped registring spins all of a sudden but stars will not do it, they will leave us in misery.

PokerstarsKeith says there are only 100-200 players they know affected by the crushes, so no biggie. I can bet that only in Bulgaria, which is the smallest possible market, there are 100 people affected, but i guess most either don't want to waste their time contacting stars knowing how bad the support have become or just stopped playing in pokerstars at all.


Solid billion dollars company - Amaya - do they have a soft team or maybe 3 Indian guys working in a garage, so the profitz are higher

thx for the reply. u r doing a much better job than any pokerstarsXXXXX ITT.

I'd bet theres plenty more than 100~200 players got affect by the issue

wp amaya