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[PokerStars] Software Improvement Thread [PokerStars] Software Improvement Thread

07-06-2015 , 02:25 PM
Quote:
Originally Posted by thunderbolts
Still seeing the bug whereby sometimes on trying to log in on my desktop after using the mobile app I get told that I can't log on because I'm already logged on elsewhere. Reopening the app and logging out doesn't help; nor does playing via the app and logging out (but it seems wrong that I should be able to do so).

If you really can't fix this, please fix the time it takes Support to clear the offending session, instead. I don't really want to play on Party for the next few hours while I wait for Stars to sort this out.
Never taken them more than a few mins to remove the hanging login for me.

Fwiw it turned out mine were being caused by Avast on my tablet, wasn't letting the logout request go through after the app was closed.
[PokerStars] Software Improvement Thread Quote
07-06-2015 , 02:51 PM
What channel have you been using to report it and what VIP level are you?

I think the stuck session is on my iPhone so Avast unlikely to be the problem.
[PokerStars] Software Improvement Thread Quote
07-06-2015 , 03:31 PM
hi,

wanted to try stars casino out ,but i dont seem to find it. im on a mac btw.

can anyone give me a quick description how to get there?

thanks
[PokerStars] Software Improvement Thread Quote
07-07-2015 , 12:08 AM
Quote:
Originally Posted by thunderbolts
Still seeing the bug whereby sometimes on trying to log in on my desktop after using the mobile app I get told that I can't log on because I'm already logged on elsewhere. Reopening the app and logging out doesn't help; nor does playing via the app and logging out (but it seems wrong that I should be able to do so).

If you really can't fix this, please fix the time it takes Support to clear the offending session, instead. I don't really want to play on Party for the next few hours while I wait for Stars to sort this out.
+1 it would be nice if this process was automated instead of contacting support every time

something like a webpage where u can confirm some account details to clear the session

Quote:
Originally Posted by thunderbolts
What channel have you been using to report it and what VIP level are you?

I think the stuck session is on my iPhone so Avast unlikely to be the problem.
just do this:
http://www.pokerstars.com/help/artic...mputer-device/
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07-07-2015 , 06:06 AM
Quote:
Originally Posted by Chloe O'Brian
Ok so it appears there is nothing in settings that allows you to turn this message off.

That's absolutely irritating... my suggestion to improve the software would be to give people the option to tick 'don't show this again', like most other messages that come up! Make it happen Stars...
Can confirm there's no option to turn it off. Can also confirm it's one of the most tilting features with PokerStars software.
[PokerStars] Software Improvement Thread Quote
07-08-2015 , 03:37 PM
it would be nice to be able to change the felt color for turbomtt, bountymtt, hypers,... rather than just mtt/cash/zoom
[PokerStars] Software Improvement Thread Quote
07-09-2015 , 08:43 AM
When you increase gtd of a particular tourney, they get removed from your saved filters. Lot of players who has filters enabled will miss newly increased gtd tourney. I thought this was fixed.

Happened with tourney $5.50 NL Single Draw 2-7 Turbo @ 10.20 ET when its gtd got increased from $150 to $200

Please fix this
[PokerStars] Software Improvement Thread Quote
07-09-2015 , 11:11 AM
Quote:
Originally Posted by user12345
Variations like 2-7 triple draw is hard to multitable because you can`t see on screen how many cards opponents are drawing so if you missed the monent you have to open chat and check there.
It turns into nightmare when you play 6 tables of lets say 8game.

Is it possbile to add visualisation on screen so that such details would be always visible on screen?
Quote:
Originally Posted by Asjbaaaf
boom that's a huge suggestion that would legitimately make me play a whole bunch of events i wouldn't normally play (eg daily 5card draw, weekly 5card draw)

just a large number in front of the player stating how many they have discarded that stays untill the end of the hand (or untill they fold?)
Quote:
Originally Posted by PokerStars Keith

Thanks for bringing it to my attention – I’ve shared it with the team.
I hope this in your development already , pls make it happen soooon
[PokerStars] Software Improvement Thread Quote
07-10-2015 , 01:33 AM
its so frustrating playing at your site. Lag at everytable, cant play 12 tables on mac
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07-10-2015 , 07:57 AM
Quote:
Originally Posted by randomuser1
HEY, GET THOSE SCOOPS REPLAYS UP AGAIN!!!!!!! I WAS JUST ABOUT TO FINISH WATCHING THE LAST MAIN EVENT 10K!!!!

Edit: Totally unacceptable - if you at least would have informed they would expire last of June (we are still a few hours from that btw) would have been a different deal.
Suggest you ask for a refund for your replay subscription.

-BD
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07-10-2015 , 07:59 AM
lol totally unacceptable
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07-10-2015 , 09:26 AM
If you're gonna ban people's chat for refering to people as 'n_i_g_g_a_s' then you should censor 'n_i_g_g_a_s' in the first place. (without the _ obv)
[PokerStars] Software Improvement Thread Quote
07-10-2015 , 10:06 AM
Pot limit 5 card omaha zoom tables please!
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07-10-2015 , 01:08 PM
a joke that the favorites pulldown is STILL neither resizeable nor does one click of a mouse scroll button move less than the height of the visible folders
(the minimum you can scroll is 8 with the mouse wheel and there are at most 6 favorites visible at a time... what are you guys, 8 year olds?)

come on, is this a 12th ranked site or stars?


also the inability to hide/remove games like the ept maribella sats is just slacking

"-bsop -ept -marb -estr -bsop -lapt..............." text in each of my 18 satelite favorite filters, and having to add the next series every time sats show up is annoying

dont care if some exec ******* is saying "but why would we let our customers hide something, then they cant (accidentally) register it" everyone in that chain of decisionmaking/programming is liable

Last edited by 22riverrat22; 07-10-2015 at 01:12 PM. Reason: catch more flies with honey my ass
[PokerStars] Software Improvement Thread Quote
07-10-2015 , 09:34 PM
INSANE LAGGING
[PokerStars] Software Improvement Thread Quote
07-10-2015 , 10:29 PM
Mobile app crashing like crazy for me for last couple of days as well
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07-14-2015 , 07:16 AM
Not sure if this is the right thread, and if this has already been suggested.

But having had a think about all the software that is going around, would it be a good idea to have a popup that shows you what software each user is using? Or a popup that can peek into users' task manager. So that everyone knows what they're up against.

I think eventually it will come down to that with all this poker software being developed.
[PokerStars] Software Improvement Thread Quote
07-14-2015 , 07:57 AM
I'd put money on that not happening, for technical, legal and PR reasons.
[PokerStars] Software Improvement Thread Quote
07-14-2015 , 09:28 AM
Quote:
Originally Posted by lossisfutile
Or a popup that can peek into users' task manager. So that everyone knows what they're up against.
Lets even add a tool that can spy out the credit card info of the opponent at the same time in case you are losing and seeking revenge? Sorry but your suggestions were incredibly stupid and furthermore not legal either.
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07-14-2015 , 11:22 AM
I think it's a good idea for Stars to be able to see other processes; other players being able to seems daft.
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07-14-2015 , 12:13 PM
gameutil1.exe for that purpose
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07-14-2015 , 02:14 PM
Suggestion: Auto-play replays. As of now we have to click on 'Show next hand' everytime, I want an auto-play option like a slide-show where we wont have to click on 'Show next hand' or -> button everytime and it will be auto-playing hands till my last hand played. I know there can be complications of auto-play for tournaments as our table gets moved regularly, but for cash games I think this wouldn't be a problem. Obv I want it work for tourneys as well.

Edit: Also noticed first hand on replays not working(at least for cash games), though I have sent the log files I hope my internet connection or my corrupted user.ini file don't get blamed for this

Last edited by anuj22; 07-14-2015 at 02:38 PM.
[PokerStars] Software Improvement Thread Quote
07-14-2015 , 06:05 PM
=============

Hello, everyone – I’m back! Had a great time, thanks.

I’m working through the backlog – here is the first set, more coming.

Also, FYI – we have new client builds deploying last week and this week on all licenses for desktop and mobile platforms. Most are out already and the last few should deploy within a day or so.

I’ll gather release notes and post them later this week.

=============

Quote:
Originally Posted by krazykarter
When an SNG tournament ends and you select the option to register to another one, if you are already registered (assuming only one spawns at a time) a pop-up says "registration is closed." This message is not accurate, and should instead reflect the fact that you are already registered.
Thanks for noting this, I have reported to the team.

=============

Quote:
Originally Posted by PJs Ronin
Have a great hols Keith.

There have been a number of posts about how mass-tablers slow the game. The slowness is not from Pokerstars perspective (more bums on seats = more rake) but from the perspective of the player with just one or two tables opened. It only takes a few minutes after sitting at a table to realize I am surrounded by an unhealthy number of these mass-tablers, each and every one of them taking 10-15 seconds (if I'm lucky) on every street. From their perspective this is almost like playing Zoom, fast and furious! From my perspective it is exactly like getting a root canal.

Pokerstars can insert cute little icons on a players position at the table indicating VIP status, muted and that they have earned 1 mirrion thingiemabobs. How about creating another icon (I reckon there are still 2 corners left on their image that can be used) that shows if they are seated at more than, say, 6 tables. And have this show up in the lobby so I can identify these good folks, avoid them, and actually enjoy playing a little poker.
Quote:
Originally Posted by The Imp
They do measure how long people take to act (some people get their max amount of tables increased above 24 if they're quick enough). How about simply running a script once a month and start limiting the biggest offenders? Focus on time taken to fold preflop facing no previous action, it's fine if people want to think when considering/facing a 3bet but taking 15 seconds to fold 94o utg is way out of line.
Quote:
Originally Posted by TimTamBiscuit
I am really annoyed by people taking forever to fold their 72o, too! I play Zoom to try to avoid these slow players but lately Zoom is slowing up, too.

But I don't think another icon will work because Pokerstars would probably give players the ability to turn its display off for privacy reasons just as they let players turn off their VIP status display.

Instead I favour a dramatically shortened timebank. The average decision doesn't take much time because it is fold or call like 80%+ of the time. Players should be forced to decide quickly on their average decsions to save up time for tough decsions instead of having the luxury fo taking forever on every decision.
I can understand the frustration. Thanks for the suggestions, I have shared them with the team.

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Quote:
Originally Posted by Macaco2
If there is a possibility of adding Spin&Go tickets to the Vip Store ?
There are no plans at present, but it is being considered – thanks for asking about it.

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Quote:
Originally Posted by biood1
add spin and goes for plo and O8 ... why have they not been added yet ? I dont get why this format should only be for holdem. holdem is imo the game that needs it the least.
Thanks – I have shared your comments and suggestion with the team.

=============

Quote:
Originally Posted by TapDancingSquid
Hi Keith,

I really like the idea of giving x amount of hands per blind level in HU Hypers and also maybe capping the blind levels at 20/40 allowing for more gameplay.

Thanks for considering this
Quote:
Originally Posted by TimTamBiscuit
I like the idea of fixing the number of hands per blind level. Otherwise players who believe their shove game is better than their postflop game deliberately slow down the game to try to wait out the blind levels. Slow play is ZZZZZZZZZ.

I do not like the idea of capping the blind levels. Go play cash if you don't want blinds to rise ever.
Thanks for your suggestions and comments – I have shared them with the team. Probably won’t impose caps on blind levels.

=============

Quote:
Originally Posted by randomuser1
Last couple of weeks I've had a problem in my mass-MTT sessions, usually Sunday's.

The problem occurs when I RAISE/BET - then that table is completely frozen for a while and happens about 5 - 40% of the times (hard to predict at this point). When it freezes it stays that way for 20-60 seconds before carrying out the action. A few times I've been all in and the freezing state actually results in me folding (when I'm back I'm sitting out).

This happens on both PS.Eu and PS.fr and it's probably not a problem on my side, since other sites (and i think even tables on the actual PS site) is running without problems at the side.

Only some of my tables totally freezes for 15+ seconds, and only whenever I bet/raise (never call/fold - (I'm pretty sure of this)). Meanwhile other sites and tables runs flawlessly.

For example, I'm sure it happened in the SM and The Big 55 yesterday.

Anyone else?
Quote:
Originally Posted by DebtsNBooze
I definitely had the same problem in The Bigger 22 and The Bigger 55 yesterday.
Sorry you have experienced this. When it next occurs, please contact Support with a description of the effect and your log files. Go to Help > Log Files, add your issue description in the text box and click Send Logs. Please make sure they know it doesn’t happen to all tables, the freeze occurs for an extended period and seems to coincide with heavy traffic. Include a description of any HUDs or third-party apps you are running, too.

I will report this on my end, but we’ll need your logs through Support to investigate further.

=============

Quote:
Originally Posted by theMBK


Why does this happen in satellites? When it reaches 9 people it splits into 2 tables for no apparent reason.
This has to do with this tournament being an MTT. In an MTT with open registration the server requires there to be at least one physically open seat at all times, which prevents 1 table with 9 players.

Quote:
Also, it takes one person at a time, and when there are only 2 people on the 2nd table, it gives the big blind the button for all the hands it deals heads up?!
When the second table opens players are assigned to it one at a time for some reason known only to server developers , so we briefly have one table with 7 and one with 2 players, etc., until they balance out.

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Quote:
Originally Posted by blackf1re
Highlight Bet Amount doesn't seem to be working on Windows 10. I have to hover directly over the bet slider in order to use the mouse wheel.
Quote:
Originally Posted by Klever187
Having same problem but it's windows 8, except I have to hover over the dialog box itself
Quote:
Originally Posted by OditeRussia
I wouldn't advise anyone yet to upgrade to Windows10, Like any software they all need time to test for any bugs with a windows upgrade, Keith said previously Stars are in the process of testing PS7 with Windows10 and there will be minor bugs.
Thanks, Odite!

As it turns out, the new clients deploying this week should support Win10 (we completed initial testing / bug fixing for Win10 in this build). However, there may still be minor bugs we didn’t catch that players will uncover – so those of you who have had Win10 issues up till now, please let us know if they persist after you update to the new build for your license. The bug fixes for Win10 we did implement may resolve the Win8 issue, too, so please let us know on that score as well.

=============

Quote:
Originally Posted by PandaLife
Two things I'd really like to see implemented from FTP onto Stars:

- Zoom "lobbies" in "pop-out" windows (same as any tournament is now), it would be so useful when playing in multiple zoom games to be able to see the playerlist for more than one zoom game at the time.

- Join table from waitlist improvement, make it display who is still at the table and maybe even the position u are offered like in FTP software. Tried googling for a printscreen of it, but couldn't find any and I don't have $ at FTP.
Thanks for the suggestions, I have shared them with the team.

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[PokerStars] Software Improvement Thread Quote
07-14-2015 , 06:27 PM
Quote:
Originally Posted by PokerStars Keith
When the second table opens players are assigned to it one at a time for some reason known only to server developers , so we briefly have one table with 7 and one with 2 players, etc., until they balance out.
welcome back Keith

are you able to fix the problem where the heads up table has the blinds the wrong way around? button = big blind every time in this situation.
[PokerStars] Software Improvement Thread Quote

      
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