Quote:
Originally Posted by TruciferX
I'm starting this thread because PokerStars PA Support has been atrocious since this issue with my account started to occur 27 days ago.
Originally I was able to play on their site since launch day up until November 21st when I was unable to get into any tables and/or tournaments due to 'Verifying location'.
I've been trying to log on to my account for the last 27 days but it keeps saying 'Verifying location'. I tried to log in using my friend's phones and computers and still doesn't work (different wifis, locations, etc.) but when they logged into their account it worked. I mentioned this to their support team but nothing has been done to help address the issue. I'm not sure how common this problem is but it seems like I may be the only one affected.
I spoke with GeoComply, the company responsible for geolocation services for PokerStars PA and they said that PokerStars told them it was an issue with my account specifically and not a geolocation issue.
I've gone back and forth sparingly with support when they actually care to e-mail me back and go through the same scenario everytime where they ask for my log files or tell me to restart my wifi/reinstall/etc. so forth (The basic IT responses that you get for any software issue). I've tried contacting them through Twitter but no responses. I even tried to get help from Garry Gates who is a PokerStars Pro but they still didn't budge. Garry did try to help so I appreciate that!
I'm actually pretty pissed off because I was on my way to getting my bonuses unlocked, better chests, and had tickets to tournaments. I missed the PACOOP because of this but they had 0 sense of urgency to assist me.
I feel like I'm just wasting my time trying to get help from them, sending e-mails back and forth. I heard that there is a PokerStars PA rep on the site so I figure I'd send this through just to see if I could get in contact with this person.
Thanks,
Tru
I'm new on here, so hopefully i'm replying correctly. I've had this same problem for a few days now. My account was working fine. My friend can log into his device on the same wifi, instantly verifies his location. Then I'll log on my account with the same device/wifi, and it just never verfiies, so I cannot sit on tables anymore.
I've missed three days of playing now, and cannot get a reply from anyone that says anything but "the technical team will work on it. Sorry for the inconvenience"