Quote:
Originally Posted by bobbys728
I am not a professional by any means i just like to get in there and gamble and bet on sports while i do it so the site was convenient for me because i could keep sports and poker money all in one place but some of things they do piss me off to the point i just dont think i can use them anymore. I made a parlay that included dodgers -175 today and a few hours later Kershaw got scratched. I figured no big deal that part will be voided and it will become a 2 leg parlay like every other time this has happened. I get home log on and see its still active so i contact live chat and they tell me their policy is all baseball bets are action even with a pitching change. I go back and send him ref #'s to 6 other instances this has happened once as recently as september 5th, where the bet has been voided every time. He then informs me the policy was changed and they reserve that right to change it at any time. I said you may be able to do so but in my opinion that doesnt make it the best practice. I will simply wait for the rest of my bets to settle tonight and i will close my account and bet on barstool or fanduel and wait for party or someone else to launch to play poker. I am sure they dont care to lose one random person even if i do have 70k in tournament buyins and who knows how much in rake paid in cash games and sports bets lost but the customer service is just about unbearable for me personally at this point
I agree that is lousy of them to change the policy without even disclosing it. Yowza.
Most sites give an option for "Action" or no action depending on whether the starting pitchers change. FanDuel I think even lets you choose one pitcher over the other for action if you want. So you can choose "If Kershaw is scratched then No Action. But if the other team's pitcher is scratched you still have action."
I usually have Action selected anyway so would just take the L if a stud was scratched. Which happened to me in that game on the Kershaw side but on a different site where I know what the situation is ahead of time.
Kind of suspicious they are doing this with a Kershaw game too. Almost certainly you weren't the only one and many others were killed on that game too. So it had to be a company policy specifically on that one too...probably eith instructions not to give any refunds to anyone. They avoided a lot of refunds there.
A few months ago, FoxBet let me cancel a bet when I took the wrong team by mistake well ahead of the game. I wrote to them and explained it was an accident. They said not to make a regular thing out of it but gave me a refund. That was awhile ago. I was surprised and impressed. And certainly appreciated it.
Easily should give you a refund there and apologize simply for not notifying you of the policy as a thank you for your overall business. I think many books would do that especially if you are a frequent customer. You got a cust-serv rep in a bad mood and/or they are getting really uptight and hardline with their customers and had a company-wide policy on that game.
Kind of weird considering all the little mini-boosts they give for a $10 bet changing a -250 prop to +100. Those actions indicate to me they want to attract and keep customers. But certainly that isn't evidenced by your experience on that game.