[PokerStars NJ] - Ex-Official Thread - Page 26 - PokerStars: General discussion -- Two Plus Two Poker Forums

+1

It won't successfully convert my ROW account. Scenario below:

-Download PS NJ software
-Successfully log in using ROW account
-Prompted to download PS ROW software and login
-Successfully log in PS ROW software
-Tick boxes that I am 21 and agree to T+Cs
-Quick Account Creation begins to load, then I receive error "Warning: There was a problem in the process".
-Retry the process by selecting "Move to PokerStars NJ" from profile page. Receive same error.

I had the same problem. Finally, I installed PSNJ software on another computer (a desktop) successfully, then I logged in on the original laptop and the software then installed the PSNJ client successfully. I then uninstalled the software from the desktop.

03-18-2016 , 06:34 PM

#627

Newbie McPokerson

grinder

Join Date: Oct 2008 Posts: 534

Anyone having trouble migrating accounts may want to try it again.

Just did it one last time and it worked easy.

03-18-2016 , 06:35 PM

#628

elzino

newbie

Join Date: Mar 2008 Posts: 32

Quote:

Originally Posted by Newbie McPokerson

Anyone having trouble migrating accounts may want to try it again.

Just did it one last time and it worked easy.

Same thing. Not sure what changed but it worked

03-18-2016 , 06:50 PM

#629

s.l. halper

stranger

Join Date: Nov 2009 Posts: 4

Quote:

Originally Posted by Newbie McPokerson

Anyone having trouble migrating accounts may want to try it again.

Just did it one last time and it worked easy.

Success! Thanks for the heads up.

03-18-2016 , 06:56 PM

#630

msnnj

enthusiast

Join Date: Nov 2013 Posts: 77

Quote:

Originally Posted by ScotchOnDaRocks

I just tried with a live Stars help desk man. He couldn't see anything on his end.

If I go to my task manager how do I know if it is a remote SW?

I'm on an new ASUS laptop with Windows 10. I thought I saw someone else having a problem?

From 888:

Many programs could be classified as RDP's, these include software such as 'LogMeIn', 'GoToMyPC', 'RealVNC', 'TeamViewer', 'Apple Remote Desktop', 'Remote Desktop Manager', 'Citrix XenApp', 'PocketCloud' and any work based internet connections such as VPN's or proxy servers.
Please close the Remote Desktop Program the same way you would any other program and try connecting to 888 again.

From Borgata:

Any VPN or VNC software can interfere with the geolocation process. These kinds of software cannot be running during gameplay. Some examples include: Witopia, OpenVPN, or HMA.

Since it used to work on your old PC, and all platforms will not geolocate on your new laptop, an RDP seems a likely culprit.

03-18-2016 , 06:59 PM

#631

poorme

grinder

Join Date: Apr 2015 Posts: 506

Quote:

Originally Posted by s.l. halper

I am still unable to migrate my account from ROW to NJ. I first attempted to download the software and migrate the account on Wednesday, when I was told that my account had a problem and to contact support to resolve the problem.

Everyone is talking about the great experiences with Pokerstars support thusfar. I have not had the same experience. I would appreciate any help.

maybe pray to jebus or mighty gamblor

03-18-2016 , 07:23 PM

#632

SteveL91

old hand

Join Date: Jan 2005 Posts: 1,260

FWIW, I've been in touch with Martin in operations and after sending the log files of a failed attempt to convert my account, they (apparently) figured out what was wrong and I was able to convert my account.

Thanks for all the help in getting this resolved, Dylan (and Martin!).

03-18-2016 , 07:26 PM

#633

DrDanimal

old hand

Join Date: Nov 2011 Posts: 1,502

Quote:

Originally Posted by SteveL91

Sounds like whatever they found was causing your problem was the cause of everyone else's issue as well as it seems to have been resolved for everyone now.

03-18-2016 , 07:35 PM

#634

ScotchOnDaRocks

Carpal \'Tunnel

Join Date: May 2015 Posts: 7,200

Quote:

Originally Posted by msnnj

From 888:

Many programs could be classified as RDP's, these include software such as 'LogMeIn', 'GoToMyPC', 'RealVNC', 'TeamViewer', 'Apple Remote Desktop', 'Remote Desktop Manager', 'Citrix XenApp', 'PocketCloud' and any work based internet connections such as VPN's or proxy servers.
Please close the Remote Desktop Program the same way you would any other program and try connecting to 888 again.

From Borgata:

Any VPN or VNC software can interfere with the geolocation process. These kinds of software cannot be running during gameplay. Some examples include: Witopia, OpenVPN, or HMA.

Since it used to work on your old PC, and all platforms will not geolocate on your new laptop, an RDP seems a likely culprit.

Thanks man, I'm not that tech savvy. All I did was turn on my new laptop. One of these RDPs may just come on automatically? I guess I go to Task Manager and just start ending tasks?

03-18-2016 , 07:55 PM

#635

sirswish6

Iron Sharpens Iron

Join Date: Apr 2008 Posts: 7,055

so you can migrate a row PS acct to .NJ and then just create a new row account? hope thats not true for obv reasons and if it isnt true, you're unable to play on row PS?

03-18-2016 , 08:04 PM

#636

Ravens

stranger

Join Date: Jul 2013 Posts: 4

I don't see many issues here for depositing. That's great. Anyone having any success or failures for eChecks? Is it any different than the other sites?

03-18-2016 , 08:07 PM

#637

Perseus

veteran

Join Date: Dec 2004 Posts: 2,142

Quote:

Originally Posted by Ravens

I don't see many issues here for depositing. That's great. Anyone having any success or failures for eChecks? Is it any different than the other sites?

I had issues with my Mastercard debit card through Capital One Bank. No issues with eChecks through another bank.

Edit: I just realized I purposely did not name the bank because I've been conditioned to think I'm always doing something illegal.

03-18-2016 , 08:13 PM

#638

DrDanimal

old hand

Join Date: Nov 2011 Posts: 1,502

Crappy cash traffic tonight =/ whats with all these 10nl tables. WSOP has 12 full 50NL tables right now, stars like 2

03-18-2016 , 08:17 PM

#639

pokerarb

Carpal \'Tunnel

Join Date: Jun 2009 Posts: 6,185

Uhhh bro it's a soft launch. Not even open yet.

03-18-2016 , 08:18 PM

#640

DrDanimal

old hand

Join Date: Nov 2011 Posts: 1,502

Quote:

Originally Posted by pokerarb

Uhhh bro it's a soft launch. Not even open yet.

I know I just want to grind stars and am being salty lol

(and traffic was good at these steaks last night and oddly enough during midday today, traffic died at like 4-5pm today for reasons unknown)

03-18-2016 , 08:29 PM

#641

Enam3l

centurion

Join Date: Mar 2016 Posts: 121

I don't see why they've made it only available for NJ residents?? Seems a bit inbred.

03-18-2016 , 08:38 PM

#642

Max Cut

Guest

Posts: n/a

Quote:

Originally Posted by Enam3l

I don't see why they've made it only available for NJ residents?? Seems a bit inbred.

Have to be physically located in NJ per NJ law and regulations, although residency is not technically a requirement.

03-18-2016 , 08:44 PM

#643

Enam3l

centurion

Join Date: Mar 2016 Posts: 121

Quote:

Originally Posted by Max Cut

Have to be physically located in NJ per NJ law and regulations, although residency is not technically a requirement.

What I mean is the player pool is purely consisting of NJ residents. Players from Europe/South America/Canada won't be involved in any of the games there. I mean, it's a great step for the NJ poker community but seems a bit illogical to cut out he rest of the world.

03-18-2016 , 08:50 PM

#644

Teamboca

newbie

Join Date: Apr 2014 Posts: 18

Sound issues playing stars jus stopped all sound on my PC! Had to restart computer then everything was good.

03-18-2016 , 08:52 PM

#645

DrDanimal

old hand

Join Date: Nov 2011 Posts: 1,502

Quote:

Originally Posted by Enam3l

It's for legal reasons but also for the best for US to stay out of ROW games.

03-18-2016 , 08:57 PM

#646

Enam3l

centurion

Join Date: Mar 2016 Posts: 121

Quote:

Originally Posted by DrDanimal

It's for legal reasons but also for the best for US to stay out of ROW games.

Seems legit.

03-18-2016 , 09:05 PM

#647

DrDanimal

old hand

Join Date: Nov 2011 Posts: 1,502

Quote:

Originally Posted by Enam3l

Seems legit.

ok then

03-18-2016 , 09:09 PM

#648

okterrific

old hand

Join Date: Feb 2006 Posts: 1,981

Hey PS Dylan

so is the ps app only offering NLH? does the ROW app offer games other than nlh?

to everyone else: has anyone noticed tv or radio commercials for PSNJ?

03-18-2016 , 09:23 PM

#649

Turb0Licious

aka Turb0

Join Date: Jul 2009 Posts: 5,054

Quote:

Originally Posted by sirswish6

so you can migrate a row PS acct to .NJ and then just create a new row account? hope thats not true for obv reasons and if it isnt true, you're unable to play on row PS?

This, I've posted about it twice ITT, and also on P5s, no responses yet. Also sent support and email and PM'd PokerStars Dylan. I'm sure there's a reason for it and they have there basis covered, but if not that's really bad for obvious reasons.

I have other scenarios in my head that I don't care to type out in detail. I'd rather hear PokerStars comment on it. Guess we'll wait and see what they say.