Quote:
Originally Posted by sevencard2003
ive been told if u do not have a copy of ur ss card, u can do the w9 form. i found it online. but being technologically dumb, i dont understand how to sign it online and upload it back to u. for one thing i dont see how u write in cursive to sign a name.
now for my photo id, i was told i could take a picture of it with my cell phone, then send it to support in email.
BUT HOW DO I SIGN and send the w9??
i tried electronic verification, and tried 5-6 different addresses to get it to work, everyone was refused. who knows which address they might be using?!?!
Players are downloading the form, printing it off, and signing it before taking a picture or scanning and sending it to us.
Please send it to
verification@pokerstarsnj.com
Quote:
Originally Posted by s.l. halper
I am still not able to play. Yesterday I tried to migrate my account from pre-BF to NJ and am told that there is a problem in the process and I need to e-mail support for assistance. After 4 e-mails and 15 hours, I was sent a promotional e-mail that had nothing to do with my problem. I posted here and you told me yesterday that you passed this problem onto the person responsible and I would have an answer today.
Nothing has changed.
Help?
I did pass your issue on yesterday, but if you could PM me your UserID I can ask a Support manager to look into why you haven't received a response (and provide you with one), and request that your case be escalated to a member of our Tech Support team who should be in a position to help you resolve the problem you've encountered.
Apologies for the inconvenience thus far.
Regards,
Dylan