Quote:
Originally Posted by PokerStars Dylan
No - but we are having a technical issue where your progress bar isn't being displayed. You continue to earn VIP Steps & StarsCoin in the background. We're working towards fixing the issue as quickly as possible. At the end of the month, you usually receive 50% of the prorated value of your progress. Given the issue this month, we will be crediting players the full value of their progress given you haven't been able to track it properly these past days.
Apologies for the inconvenience caused.
Regards,
Dylan
Hi all,
I wanted to provide an update on the VIP Club/VIP Steps issue. As I'm sure you're aware, we haven't been able to fix the lack of surfacing of the program in the NJ client. I won't bore you with the technical details, but the issue was unforeseen and stems from maintaining two programs (VIP Club in New Jersey, Stars Rewards everywhere else) at the same time. At this stage, we don't expect to fix the issue before we are in fact able to launch the new Stars Rewards program in New Jersey later this year.
As I previously mentioned, players have received a StarsCoin credit for the inconvenience (the full remaining StarsCoin of their incomplete Step was credited), however we'll also be making an additional credit to players later today to give them an extra bonus Step in recognition of the issue on our side. For example, if you're a GoldStar VIP who finished the month on a Step worth 200 StarsCoin, you'll get an additional 200 StarsCoin credited to your account plus the StarsCoin of any incomplete progress. This additional credit should be made later today for June's impact, and for the month of July and going forward we will be much quicker making these credits. I expect the credits for July will be made by August 3rd.
As for the launch of Stars Rewards, I will update this thread when I'm confident in a launch timeline.
Thanks for your understanding and patience, and let me know if any questions.
Regards,
Dylan