Quote:
Originally Posted by fatNsweaty
Hi Dylan, I just sent a message to support, but I wanted to post here also to make sure this issue is addressed quickly. I'm not sure how the milestone hand promo is supposed to work, but the way it is setup atm is just utterly terrible and frustrating. The game play stops and there is a message that pops up saying that a host would arrive shortly and restart the table as well as do pay outs. I waited about 40 minutes on one table and about 15 minutes at another table for someone to restart the tables but then got sleepy and went to bed.
If this is not going to be automated, then there should be someone available 24/7 throughout this promotional period to be available to restart cash games in a timely manner.
Pic of the message that popped up.
Hi,
There was an issue earlier that has been resolved so that hosts are ready to handle these 24/7 so this problem should not happen again. Players that were impacted by our mishandling and had to wait will be credited their Milestone Hand prize later today, and we will be doubling their prize as a goodwill gesture.
Despite this hiccup, the Milestone Hand promotion should be a good one. $30 cash prizes are awarded to every player dealt into every Milestone Hand from 10am today to 11:59pm on December 28th. The hand winners will have their prizes doubled to $60. There's no limit to the number of Milestone Hands dealt, so you can win multiple times.
Best of luck, and Happy Holidays to all the PokerStars NJ TwoPlusTwo community.
Regards,
Dylan