This is not first time someone accuses Pokerstars stole money. But this time it's different, Stars really stole and I did nothing wrong. Believe me guys. I really want to warn all of you Stars really have novadays difficulties with deposits and Stars not taking responsibility to take care customers money. I had experience like they are just Mafia who took your money and when you ask getting back they just say "what money" because I got many real lies as explanation of case when I tried to get my money credit in my account. Also Stars explanations changed all the time. Got many very strange explanations which have nothing to do with reality.

This is really long case but I try to shorten it a bit. So I am not writing all the details. Only the most important ones that really matters. Nobody would have time to read this with all details.

1. I made a deposit. I lose it in cash game (Omaha).

2. I made a second deposit with similar amount as first one. Randomized time Trustly wants me to login in my Bank account as security to proof that I own that Debit Card. This time I need to do that login. But suddenly when login is done system wants me to do login second time. This has never happened me before so I refused 2nd time and cancelled it because didn't want double charge. I got back in Pstars but my account is not credited at all. I checked my bank account and my bank account was charged.

3. I watched Pokerstars software all the time when money is credited and so I could jump jump back in cash game. I dont remember how long, maybe 30mins or so. Then I contacted support to ask my account credited. Support asked me to upload screenshot from my bank about that transaction.

4. Next day I get answer "After reviewing your account, we can confirm that the deposit was successful. We detected that you spent the deposit on an Omaha Game." THIS WAS A LIE because I didnt play a hand after last deposit. And as we know support can very easily verify that there is no hand histories after the deposit. Very unprofessional from them.
Still I ask them to give me hand history which hands I've played after that deposit. I am getting no answers to my question. Instead of that I am getting real money Audit that says I've done deposit 2/21/2023 4:26:45 AM and lost money 2/21/2023 4:26:49 AM. Ok now this is getting ridiculous. When deposit is done I am not even directed back in cashier in 4 seconds. I just wonder how on earth in 4seconds Ive managed do all this
-Directed back in software
-reloaded my table balance
-got into Big blind
-start and finish my hand
All that is done in 4seconds!!!! We all know this is not possible. Not possible even joining the game no matter where the big blind.
NOTE. I was so stupid I did't download handhistories at this moment because I was so sure Pokerstars would notice their mistake.

5. Next they forward my case into paymentservices. They answer "Unfortunately, your recent deposit attempt wasn’t successful." Though last time support lied transaction was succesfull but i lost it in cash games. Then they told me to wait 10 business days though it was charged already (not in covering funds mode anymore). That was frustrating because we all knew 10 days doesn't change anything when it's full charged. I waited 10 days and nothing changed.

6. Meanwhile 10 business days waiting time they also answered me that
"We sent an email to inform you that a card processor malfunctioned on 23rd February 2023. In this period, you made your deposit(s) #3047658516.
We credited the funds to your PokerStars account because we expected the processor to deliver them at a later stage, as it usually happens. However, this time, we didn’t receive them.
We could only correct this by debiting the funds from your PokerStars balance. We’re really sorry for this inconvenience.
Please open your bank statement and check for PokerStars transactions on these dates. You’ll see that the amount corresponding to your deposit(s) remained available.
The processor issue is now resolved and your card(s) will get charged as expected."
What the hell was that? Okay I was very close to release next chest. I definitely had no wil to deposit anymore. But I't would have been stupid to lose that chest so I made succesfull deposit and cleared that chest bar. I lost that deposit and deposit worked fine. Really dont understand what was this 23rd February deposit about because this my whole case was about 21rd February deposit. That transaction was succesfull 100% guarantee and I lost it, they didn't debit it from my balance. Does this guys eat mushrooms at work? Very unprofessional.

7. After that I contacted my bank and asked can they confirm that tranasction has been gone trough for 100%? They answer me back they can guarantee transaction was succesfull and my money is at Pokerstars account. And offer me a receipt about that.

8. I email Pokerstars my bank can guarantee that last deposit attempt was succesfull, Pokerstars was only one who forgotten credit my Stars account with money. Also told them my bank said there is a change to get document about that.

9. Stars wanted that document. But as we know nothing is free in this world. Specially banks usually have fee for everything. I asked Pokerstas who pays the document they want if it is not free? Pokerstars just said I usually get it free and they want the document no matter is it free or not. I was like Pokerstars does mistake and they expect that I must deliver documents no matter do I have to pay to proof Pokerstars own mistakes.
Also I was pretty frustrated because already delivered them screenshots. Would that receipt make any difference would there be any new details?

10. I got the document and took photo from receipt and delivered it to support. Then I got answer "Please find attached your playing audit for February 20-21, 2023. You may clearly see there one deposit made on 21 and another one on 21, both credited to your account balance. Furthermore, the funds from both deposits were used seconds later for Table Rebuy."
Okay so first I spent my deposit in 4 secs from deposit. Then Pokerstars said transaction was not succesfull and I need 10 business days it comes back in my bank account. When it didn't come back then I lost that back in cash games again. But I never got hand histories from Pokerstars I asked where they claim I lost that deposit.
I also asked them contact my bank about that transaction but they didn't. I needed to deliver screenshots and photos only.

They act like mafia guy taking little boy's lollipop. When little fellow ask lollipop back they give lies. Change lies. I lost my deposit without they can take responsibility to solve this problem. This kind of act is not 2023 standard, hope Stars lose Malta license (of course not because they are a big customer) but at least gonna complain about my story to regulators.

I am also interested where you prefer to do offense report, in my country, Malta (grant of license) or in Great Britain (Pokerstars is in London stock exchance)?
Also would ask Pokerstars rep how many stars would you give to my customer experience?

yeah stopped reading after that.

Just out of curiousity does it say here how much you are stating that you are missing ?

Sometimes u have to give a lollipop in life but thanks to u we are now warmed about the big mafia guy who does not want to pay for the document.

Im sure they are already frozen in panic at the stars headquarters because of the regulators who got informed.