Is PokerStars down / lagging? - Page 208 - PokerStars: General discussion -- Two Plus Two Poker Forums

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Last

04-10-2015 , 04:06 PM

#5176

SANTACE

adept

Join Date: Aug 2011 Posts: 748

the link dont works steve

Quote

04-10-2015 , 04:07 PM

#5177

JWPapi

centurion

Join Date: Dec 2014 Posts: 170

its not broken. Pokerstars is just so intelligent to put their rules on the US website though no real money players are sitting in the US and all other players get redirected to .eu or their respected continent or country.

I used a us proxy and finally got the rules for cancellation:

Quote:

If PokerStars has to cancel a tournament for any reason, we make a concerted effort to compensate players in the fairest and most equitable way possible. There are three different possible compensation methods, depending on the exact circumstances and timing of the cancellation. Which method is applied is the sole discretion of PokerStars.

Rollback

In this case, we are "rolling back" the tournament as if it never happened - if you were registered for the tournament, you get your buy-in and fees (including rebuys, add-ons, and knockout entry if any) refunded. Also, the buy-in is refunded in exactly the same format with which you bought in. For instance, if you bought into a tournament using T$10 and $15 cash, then you would get back T$10 and $15 cash.

The other two scenarios are called "Roll Forward." That means that we are distributing the money from the tournament based at least partially on the results.

Roll Forward (No Players in the Money)

If a tournament is cancelled and we do a "roll forward" before the players are in the money, we refund each remaining player his tournament fee (and knockout bounty if appropriate), and then divide up the prize pool based on the following formula:

50% of the award pool is distributed evenly among all remaining players
50% of the award pool is distributed proportionally according to the chip count
Here's an example:

You were in a $33 ($30 entry +$3 tournament fee) buy-in tournament (with rebuys). There were initially 200 players, and with rebuys the total prize pool was $9000. Suppose at the time of cancellation there were 100 players remaining, and your chip count was 37,500. The total chips in play were 300,000.

Prize pool to be divided equally: $9,000.00/2 = $4,500.00
Prize pool to be divided based on chip count: $9,000.00/2 = $4,500.00

Your share in money equally divided: $4,500.00/100 = $45.00
Your share based on chip count: $4,500.00 x (37,500/300,000) = $562.50
Your tournament fee refunded: $3.00
Total money refunded to your account: $610.50

Note that if you bust out before the tournament is cancelled, you receive no refund.

When we do a "roll forward", all refunds are in cash (not T$).

Roll Forward (Players are in the Money)

When a tournament is cancelled, and players have already reached the money, we refund each remaining player his tournament fee (and knockout bounty if appropriate), and then divide up the prize pool based on the following formula:

Each player receives the minimum prize not yet awarded at the time of cancellation
The remainder of the award pool distributed is distributed proportionally according to the chip count
Here's an example:

When the tournament was cancelled, there were 15 players remaining, and your chip count was 37,500. The total chips in play were 300,000. The remaining prize pool was $11,000.00 and the minimum prize was $250.00.

Prize pool to be divided equally: $250.00 x 15 = $3,750.00
Prize pool to be divided based on chip count: $11,000.00 - $3,750.00 = $7,250.00

Your "minimum prize" share: $250.00
Your share based on your chip count: $7,250.00 x (37,500/300,000) = $906.25
Your tournament fee refunded: $3.00
Total money refunded to your account: $1,159.25

Note that if you bust out before the tournament is cancelled, you receive no refund of your entry fee. Of course, if you placed in the money before the tournament was cancelled, you keep that money.

Heads-Up Sit & Go Tournaments

Heads-up Sit & Go tournaments (HU S&Gs) are handled differently because of their special nature. Particularly if one player stays connected while the other player does not, the first player can effectively win the tournament while the second player is disconnected. For that reason, we reserve the right to do a chip count distribution of any HU S&G that we believe was substantially affected by our site's downtime.

Fine Print

If a tournament with a guaranteed prize pool is cancelled, we will refund only the total buy-ins, not the guaranteed amount.
If a tournament with Fixed or Team Pro bounties is cancelled, we will refund only the regular prize pool (and knockout pool if applicable), not the Fixed or Team Pro bounties.
Tournaments which award tickets, satellite entries, or material prizes in addition to cash will only include the cash in the refund amount. Non-cash prizes will not be included in the roll forward or rollback equation.
PokerStars reserves the right to alter cancellation payouts or to alter this policy
Summary

We work very hard to avoid tournament cancellations, but we want to have a reasonable and fair plan in place should such a cancellation be necessary.

If you have any further questions about the tournament cancellation plan, please contact us at support@pokerstars.com.

@Stars: Just give me the information that no tournaments are resumed and I can start to take a shower and stuff before going out

Last edited by JWPapi; 04-10-2015 at 04:14 PM.

Quote

04-10-2015 , 04:08 PM

#5178

dsquirrels

adept

Join Date: May 2013 Posts: 701

Quote:

Originally Posted by PokerStars Steve

https://www.pokerstars.com/poker/tou...cancellations/

Must have crashed due to volume

Quote

04-10-2015 , 04:09 PM

#5179

baddrawings

Pooh-Bah

Join Date: Dec 2006 Posts: 3,817

please dont chop it up

Quote

04-10-2015 , 04:09 PM

#5180

DarkMattersMan

adept

Join Date: Feb 2015 Posts: 960

Quote:

Originally Posted by Hamlet77

it is funny to see "customers" crying when they can't do anything.

My bad... I work at customer service jaja

Thats because pookerstars has basically bent over and took a large wet dump on all of our heads and is refusing to apologise for it.

Quote

04-10-2015 , 04:11 PM

#5181

DickeLatte

adept

Join Date: Jun 2012 Posts: 1,152

banana republic servers ftw

Quote

04-10-2015 , 04:15 PM

#5182

22riverrat22

veteran

Join Date: Jun 2007 Posts: 2,447

Quote:

Originally Posted by QuirkyBoy

in b4 Negreanu claiming this is good for the poker economy

well the fish wont lose as quickly if they cant make any decisions

altho if a fish is sitting waiting for a game to come back from pause, they are probably being bled out by the casino games stars now offers

Quote

04-10-2015 , 04:16 PM

#5183

Hamlet77

newbie

Join Date: Aug 2009 Posts: 22

Quote:

Originally Posted by PokerStars Steve

We will not be resuming any paused tournaments. Most will be rolled forward. Some may be rolled back, specifically those that were only running briefly prior to the pause.

Base on this, I can safely just shut down the software, sit back and relax.... I will receive some money back either from Roll Forward or Roll Back. Right??

I do not want to waste my afternoon waiting to play the end of my tournaments.

Actually, hey guys... take the opportunity and enjoy the shut down. There is a life out of poker tables!

Quote

04-10-2015 , 04:17 PM

#5184

JWPapi

centurion

Join Date: Dec 2014 Posts: 170

its ****ing near to midnight here in europe. its more srs for us. Who cares about afternoons.

Quote

04-10-2015 , 04:18 PM

#5185

JWPapi

centurion

Join Date: Dec 2014 Posts: 170

Quote:

Originally Posted by Hamlet77

yes!
i can confirm!

Quote

04-10-2015 , 04:19 PM

#5186

nozz

journeyman

Join Date: Feb 2013 Posts: 212

What about SNGs? Shall we wait or it will be cancelled anyway? Give us any timeframe or most probable scenario... anything! Seriously - 888 was better organized. Didnt think I will ever say that.

Quote

04-10-2015 , 04:19 PM

#5187

U shove i call

Pooh-Bah

Join Date: Nov 2008 Posts: 3,810

Roll Forward (No Players in the Money)
If a tournament is cancelled and we do a "roll forward" before the players are in the money, we refund each remaining player his tournament fee (and knockout bounty if appropriate), and then divide up the prize pool based on the following formula:
50% of the award pool is distributed evenly among all remaining players
50% of the award pool is distributed proportionally according to the chip count

Seems real when im 3 from the money in a 51 hyper while 3/30

So if itm i get my actual equity which is fair enough.

Now people with 1 bb get a equal share of 50% of the prizepool.

Quote

04-10-2015 , 04:19 PM

#5188

dsquirrels

adept

Join Date: May 2013 Posts: 701

Quote:

Originally Posted by Hamlet77

You got a point here...

When's the next bus to the casino?

Quote

04-10-2015 , 04:19 PM

#5189

baddrawings

Pooh-Bah

Join Date: Dec 2006 Posts: 3,817

I predict broken dreams and broken nights

Quote

04-10-2015 , 04:21 PM

#5190

PokerStars Steve

PokerStars Poker Room

Join Date: Dec 2009 Posts: 3,002

Quote:

Originally Posted by Hamlet77

Yes, this is the case.

Alternatively, ring games and Zoom are now running for real money. Tournaments are still shut down.

Quote

04-10-2015 , 04:22 PM

#5191

kervy

centurion

Join Date: Jun 2011 Posts: 139

Games seem to be up and running again.

Quote

04-10-2015 , 04:22 PM

#5192

SenseiSingh

banned

Join Date: Feb 2010 Posts: 8,379

yay its back!

Quote

04-10-2015 , 04:24 PM

#5193

deepah777

stranger

Join Date: Dec 2010 Posts: 11

waiting for the tournaments to start either..

Quote

04-10-2015 , 04:25 PM

#5194

namowrednow

stranger

Join Date: Dec 2014 Posts: 8

Are they definitely rolling forward tournaments that have been active for awhile? Mine was running for 3+ hours ...

Quote

04-10-2015 , 04:25 PM

#5195

curcubeu

centurion

Join Date: May 2011 Posts: 180

why are you not resolving all issues before resuming play ? it's still <30% connection on all servers....

Quote

04-10-2015 , 04:26 PM

#5196

Adsthepro123

journeyman

Join Date: Dec 2010 Posts: 281

888 bosses right now

Quote

04-10-2015 , 04:27 PM

#5197

sattla

enthusiast

Join Date: Aug 2013 Posts: 66

what about the tourneys i played when it was all laggy and ****? do i get a refund on my WASTE of time for the day?

this is bull**** pokerstars i want my day refund this is not the way to threat ppl who play every day deep in tourneys and haft to share 50% for the shortys,,,..