Had 70BBs in a tourney before this ****, now its down to 11... gg..

Guys ps not working here but ftp connecting fine, if someone are sitout in mtts

50 minutes ago of the update and nothing

There must be some kind of reinbursment for this.. hurts MTT players alot.

seems to be working fine in the 180 man I am in. Saw DC's in a couple of MTTs more than usual but still players here or there seem DC'd although i'd say it has got better

What's the longest someone has sat out? asking those who said they lost chunk of chips?

fwiw i got DC'd in one hand and immediately went on hotspot 4G and been fine since

Was out for 20-30 minutes.

When I try to log back in I get a message saying 'you are already logged in elsewhere and can not continue'.

Anyone else get this? It's on an iPhone. I've rebooted but still the same.

Just managed to log in and play 3 hands before everything froze. This was happening a couple of days ago to.

Is it back? I still can"t connect

Enviado de meu Redmi 3S usando Tapatalk

I opened and went to get dinner came back 20 mins later still updating client

Now they're asking some bull**** logged files when it's obvious the problem is their crappy software.

Whatever, I'll comply. Still prolly won't get any refund tho.

Edit: I can't find NetworkStatusReport file. FU Stars.

Did any of you guys who got dc'd update the client 2-3 days ago when stars royally messed up and had to cancel a ton of tournies?

It was server restart day and after the update I had issues as did every one else.

Pokerstars.es is the worst site in the history of poker. They offer you to play tournaments for long hours. Then they just disconnect you and make fun of you. On a 100 euro tournament bubble, I get screwed like never before. Others are stealing my chips while I cant see my hands. Like half of players disconnect, but others keep on playing. Stars wont even pause these tournaments. Of course you cant win if your disconnected. And obv its easy to win if 50% of people are sitting out. When I get back in, half my stack is gone and I only manage to mincash. The players who werent disconnected win the tournament and I swear I remember this guy who was never disconnected and always minraise stealing - he won of course. A big tournement with 29k for first place... I think this is the most unfair situation I have ever been in, and I seek to get a compensation.

I live in spain and play on pokestars.es. I had a problem like a year ago, and I had to send 4 emails to only wait for 3 weeks to get 1 reply from them. I can upload screenshots to prove this. I feel there is no reason to contact support, as they are very very very very slow. I think this situation will never be solved.

I also tried to get all my account balance from pokerstars.es, but I cant even log in. It says that I'm allready logged in. I can log in from my phone, but there the cashier just spins around till the app crashes. I logged of my phone, deleted the app and turned my phone off. Still cant log in.

I will never play on pokerstars again, as I was screwed last thursday as well. Played for like 7h just to get my tournaments paused, had to wait for 1,5h to find out their cancelled. Nice work pokerstars. I want a compensation for yesterdays mess up - but im not willing to wait for 3 weels till they answer to me.

WTF pokerstars?? REALLY??

Is it fair that I ask a compensation of a 1000 euros? Problems started with 250 people left and around 200k guaranteed. I dont care that I only had 3 times the starting stack, Its a 100 tourneament bubble - thats where I shine. Shortstack on the bubble is a spot where I make a lot of money

If pokerstars was a man, I would beat the **** out of him. I would torture him with a bamboo tree in his ass.

I hate that they cant even write - Apologies for the ongoing technical issues. We’re working hard to rectify the problem. Thanks for your continued patience.

I'm sitting here and trying to contact them but they have gone total MUTE, expect the same future as fulltilt. The only difference is 888 will not save their ass

Connection issues from yesterday should be cleared up.

Yesterday we received a number of reports from players both here and through Support that they were having connection issues and that updates were stalled or taking a long time.

We apologize for the disruption to your game play. The situation was resolved late last night. If anyone still has issues today, please contact Support with your log files (go to Help > Log Files) so we can investigate your specific conditions.

I was playing 100 FCOOP on ps.fr when I dc'd still not in the money. E-mailed them while I was sitting out and got an e-mail back the next day with apologies and they immediately gave the 100 back. On one hand kinda dissapointed that I couldn't finish the tournament, on the other hand its nice that I did get the buyin back without any hassle. Was shortstacked, would be less happy when I had the chiplead but w/e

Still can't login using my computer (says I'm logged on to another computer or device, which isn't the case). Works fine on my phone however...

Gj, it was $2.2 bountybuilder with 100-120 players remaining when lag started and ate my stack to less than 2 big blinds and the reply from the stars I got was:

"Since you cashed in both, you normally do not qualify for a refund. As a good will gesture from PokerStars though, we have decided to issue a credit of T$2 (more than the tournament fees) for the inconvenience caused."

Clearly a joke, no?

As pokerstars failed to pause the games when clearly a lot of players were disconnected, I believe it is fair that I get paid from the moment the lag started using your own roll forward policy:

Roll Forward (Players are in the Money)
When a tournament is cancelled, and players have already reached the money, we refund each remaining player his tournament fee (and knockout bounty if appropriate), and then divide up the prize pool based on the following formula:
Each player receives the minimum prize not yet awarded at the time of cancellation
The remainder of the award pool distributed is distributed proportionally according to the chip count

On the PokerStars.RO version can`t open the cashier(opened after 3 min) but now can`t deposit because i hit "make a deposit" with no answer from stars software.
Please fix it fast cause i want to start my sunday session!

It must be an issue for alot of players and on different versions of the client. We have just started discussing these issues in the 'Pokerstars software improvement thread'.

cant acces player transfer and cashier (pokerstars.eu)

Same on UK client, balance not updating in lobby either.

Just deposit / cashout through the website if the cashier doesn't work.

Yip, i'm on '.COM' client and have issues.