Quote:
Originally Posted by hawaiisteve
So.... past few months my chests have actually been really good... silver chests have been 'only' 1975. I'm a micro stakes player so getting a couple of these a day hasn't been too difficult, but its not exactly easy either. THEN i made a few small withdrawals over the past week totaling maybe a hundred bucks and all of a sudden the same silver chest is now 13500!!! I contacted support thru chat to ask about the huge jump (7x previous) and was given the generic answer " the chest requirements are tailored to your playing pattern"
I asked the rep to explain to me how my playing pattern has changed so drastically that it justifies such a huge jump in requirements and was told that my "case" will be forwarded to the promotions team and they will get back to me with an explanation....
Holding my breath waiting for a reply! hahaha
to be continued... (if they even bother to reply)
So this is the reply I got.
Thanks for your response.
I understand your comment perfectly, but as we said before, this system is personalised and there are a lot of factors. Please also note that we do not penalized the withdrawals.
I have forwarded your comment to our Ideation Team, who is best placed to address your comments and identify if this is something that we could improve at this time.
Rest assured that all feedback is very important to us and we consider all suggestions and comments that are sent our way.
We apologize for any inconvenience.
If you have any other questions, please do not hesitate to contact us.
Regards,
Diego
Stars Support
What a crock of *****
Now... I think about the amount I'm paying for a silver chest. I would need to pay roughly 500 bucks in rake in a day to move up to gold.
Then how much will those be? Somewhere about 30000 i would guess. So to move up to platnium, need to pay $1200 in a day??? Is that even possible???
Thats like playing the sunday million 80 times....IN ONE DAY
How ridiculous is this???