I''ve got an interesting email exchange with Poker Stars. Also the replies were lighting fast. Please read email from last to top. Anyone want to make a suggestion or comment that I can forward to them?
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vip@pokerstars.ro <vip@pokerstars.ro>
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To:
Xxxxxxxxxxxxxxxxxxx
Mon, Aug 1 at 9:34 PM
Hello xxxxxxxxx,
Thank you for your reply!
XXXXX, as we have explained before, the challenge is tailored to your activity. So, if you manage completing the challenge twice this month, possibly on the next month it will come bigger and so on. This way, it would be more beneficial for you to have a challenge that suits your activity and that makes you play and get the prize.
Regarding your activity being a net loser, we will have to disagree. The previous 12 months with us, you are a winner, and that's amazing. We are happy for you!
We will forward your suggestion to our developers regarding your idea of a surprise chest every three months. Thank you very much for suggesting to us.
Let us know the challenge that will suit you and we will work on your request.
Hope you have a great evening.
Regards,
Marina
PokerStars VIP Services
'Play Responsibly'. Don’t lose track of time or money when gambling and please consider using our Responsible Gaming Tools
------- Previous Email -------
From: xxxxxxxxxxxxxxxxxxxxxxx
Sent: 08/01/2022 14:21:07"vip@pokerstars.ro" <vip@pokerstars.ro>
Subject: Re: Cum este experienta dvs. pe Poker Stars?
Thank you for your fast reply,
The challange which which will fit me best will be 10.000points for $800 and which can be completed several times. A smaller challange which can be completed multiple times will motivate you a lot more than a bigger one,,plus the bank roll boost which will help you to complete it several times. Also as a suggestion,if a players can t complete a challange ,he should receive once every 3 month a surprise chest with half of the amounts reached in the challanges which were not completed ,that move will provoque a lot of will to play on stars only!
Regarding bets, I am a net loser over the years,and the most in last year! But in the last year I received the least free bets than in previous years when I didn t lose so much on betting.
Respectfully,
x
On Monday, August 1, 2022 at 08:58:19 PM GMT+3, <vip@pokerstars.ro> wrote:
Hello xxxx,
Thank you for replying to us. We are very happy to hear back your opinion.
We are glad to know you used to have a great experience with us, and because of it, we are up to review your account and try to accommodate your request regarding rake back, so you can play with us again. In your honest and fair opinion, which challenge would suit you?
Remembering that our challenges are not made or changed by demand, but it is tailored with your activity. However, we are up to review your request and check if it's possible to make a change in your activity in our website. We would love to have you back.
Regarding betting on sports, again, we remind you that the bonuses we credit are mainly based on the bet net losses reported in the last 4 weeks and on the Free Bet bonuses received over the same period of time (not on the amount you deposit).
We understand all your points of view and we keep on waiting for your feedback again. We wait as well to hear about the rake back challenge.
Should you need any further information, please do not hesitate to contact us. We are always here to help!
Regards,
Marina
PokerStars VIP Services
'Play Responsibly'. Don’t lose track of time or money when gambling and please consider using our Responsible Gaming Tools
------- Previous Email -------
From: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Sent: 08/01/2022 13:41:45vip@pokerstars.ro
Subject: Re: Cum este experienta dvs. pe Poker Stars?
To whom it may concern:
I had great times over the years on Stars But in the last 4 month my monthly challange was at up So much that I couldn’t reach it. Always hit between 50% and 75% of it and as a omaha zoom cash player ,the rakeback is essential for surviving. So in my opinion the challange sistem is not right,we should receive at least half of the rakeback made from challanges in the months we don t hit the target.
Also the rewards received for Betting on sports are a joke! In the past I received regularly free bets of 25-50-100euro. In the last year received only 1e free bets ,even though I bet a lot More than previous years.
Along with romanian taxes which increased 2% deposit and 3% withdraw that makes things hard to Be profitable on stars Long run.
This is why I am reluctant playing on Stars!
Please note that my concerns regarding monthly challanges and betting rewards are shared by a lot More players as I am an active individual on dedicated forums So would Be Nice a dialogue about How to improve things on Stars with people in charge.
Please forward my concerns at a manager level rather than reply with a standard email.
Respectfully,
X