First thing I should say is that every interaction I have had with anyone from the Pokerstars team so far has been amazing. I personally find their customer service to be very friendly and informative.
However, can anyone explain / comment on the discussion I had today? ... I am still confused as to how I ended up with 2% rake back. ( Please see below ). I decided to just end the conversation as the Pokerstars rep was not interested in my questions it seems.
Note, I typically play daily for at least 4-5 hours .. I have taken a few weeks off and have just recently begun playing again with the new rewards system in place.
There is no way they have made it this hard just to obtain level 1 chests, right?
Can anyone provide better insight into what happened here and what to expect from the new system?
Thanks!
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Hello! I have a question regarding your new chest rewards system.
[Felipe]
Hello and welcome to Stars Live Chat! My name is Felipe and I am happy to help you today.
[Felipe]
How can I help you?
[Me]
Hi Felipe ! I am wondering if my chest rewards counter is glitched, or if I am misunderstanding something... I just earned a blue chest, and after it reset, the counter is telling me I need to earn 2,500 points to receive my next blue chest. Is this correct? This would mean I would need to pay $25 in rake to earn $0.50 In rack back rewards?
[Felipe]
The Stars Rewards is not glitched and yes your points to earn the next chest is based in your activity
[Me]
Alright, interesting! .. My initial blue chest had cost me much less. I think somewhere around 300 points. Can I expect the requirements to lower again automatically? .. I usually play every day but have been taking a little break
[Felipe]
They are bases in your activity
[Felipe]
based
[Felipe]
Is there anything else I can help you with?
[Me]
No that will be all, thank you! Enjoy you day.
[Felipe]
You too