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Help please moved to UK KYC Help please moved to UK KYC

04-09-2023 , 06:59 AM
Hi posting here because support doesn't actually answer my questions just sends the copy paste.
I moved to the UK and had to KYC there to get transferred but it is being extremely difficult. It's not accepting my passport ever and I tried so many times in the end sent it in with the help. It is now saying they recieved my documents but they need a liveness check.

My question is does the liveness check start right after sending in passport? I am not getting any option to do the liveness check even though they received my documents and unfortunately if I send passport through the phone it just won't accept it. Do you think it will be easier if I buy a webcam and do it in the stars software?
Help please moved to UK KYC Quote
04-17-2023 , 02:12 PM
I just registered an account here to reply to this. I am having the EXACT same problem. I've been back and forth with their customer service and keep getting the EXACT same reply. It just won't allow me to do the liveness check. It's outrageous how useless their customer service is.
Help please moved to UK KYC Quote
04-18-2023 , 06:01 AM
I fixed it by posting both pages of the passport not just the main one with the picture but both.
Help please moved to UK KYC Quote
05-11-2023 , 10:30 AM
Hey,

I'm having the same issue, I tried to do both pages of the passport, but then after I submit my "likeness" I get put back to the ID page yet again, did you have the same problem?

Their KYC procedure is awful
Help please moved to UK KYC Quote
05-19-2023 , 07:10 AM
Quote:
Originally Posted by jorne
Hey,

I'm having the same issue, I tried to do both pages of the passport, but then after I submit my "likeness" I get put back to the ID page yet again, did you have the same problem?

Their KYC procedure is awful
Yea it doesn't really confirm its gone through but if you managed to get to the likeness page and get a snap it should go through wait a few days and try again.
Help please moved to UK KYC Quote
11-14-2024 , 04:09 AM
When I did my KYC, it was also a bit of a headache – my passport wasn’t recognized a few times either. Honestly, I think these systems can be a bit temperamental, especially with phone cameras. Have you tried using a service like an Identity Verification API? I found one, ID Analyzer (https://www.idanalyzer.com), that a friend suggested, which has some helpful options if your platform allows it. From what I remember, the liveness check usually starts right after they receive your docs and approve them, but it’s not always instant. Getting a decent webcam might actually help if you’re stuck using your phone!
Help please moved to UK KYC Quote

      
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