Hello. My PS nickname is o2o2winAA
I have been playing PS since 2015, since February 11 of this year, my account was restricted (more than 6 months), I could not withdraw funds and were not allowed to sit at the tables. All this time the "standard security check" lasted. During all this time, I was asked for documents related to the source of income on PS, bank statements with income, screenshots of payment systems, etc.
On August 19 of this year, when I tried to log into my PS account, a window popped up about the complete closure of my account and a request to contact support. After the appeal, I was asked to go through verification, after which they sent me the following letter:
As you can see, after 6 months of restrictions, I was put in front of the fact of a permanent ban, without explanation, everything would be fine during this time, I had already come to terms with injustice. However, 10 days ago, I already sent my bank details twice at the request of PS to return the remaining funds, to which I received an answer to wait and since then no letters have been received, but how much longer can I wait? This situation is very annoying, I'm already thinking of writing a letter to the licensee, it's terrible. This message has been translated using translation software, so please be aware of any inaccuracies or errors.