Hi all!

Long time lurker seldom poster,need some input on a confusing situation that happened on pokerstars.
I was fortunate enough to get a nice score in the sunday storm,having had a chip lead for the majority of day 2(brag) I found myself heads up with a decent lead 42m-24m if i remember correctly.My opponent who i believe i had a good edge against had clicked discuss deal,i told him that if he caught up we could chop,after some play he did in fact even it up.

This is where it gets weird for me,we clicked ICM chop which gave me slightly more $7380 vs $7330,at this point we went all in first hand playing for nothing more than TLB points or the title i had 105s he had j8o might be off slightly but two raggy hands.

i lost the hand and after a few more all ins i was out in second,a quick glance at the lobby and i can see he was rewarded $1500 more than me,confused as all hell i scoured the lobby looking for a reason(thought maybe 1500 had to be put aside which i know USED to be the case) cant find anything anywhere in the tourney lobby.

After some back and forth with pokerstars i keep getting generic responses that make zero sense,do i have a right to be mad here?

In other mtts its as clear as day that any deal xxx must be put aside for the eventual winner,i believe thats what happened here but they left that very important info out and it was nowhere to be found in the lobby or bubble that popped up for deal.

The only way i could have noticed was had i done quick math as original payouts were 9400ish vs 6800ish, 16,200 vs the 14,700 we had split.Any input is appreciated and moreso hoping some pokerstars rep with a brain sees this and makes it right.

If by chance i missed something and am confused sorry for wasting your time lol

Can you post a screenshot of the tourney lobby for those of us who cannot access .com anymore for jurisdictional reasons?

Alternatively, you may get a more valuable answer by asking in the PokerStars discord channel - there are a few senior members of the poker operations team there who will have a clear understanding of what happened that exceeds the average customer support agent.

Not familiar with where the discord channel is to be found,im ancient and lucky i can still click buttons for monies,thanks for input though!

The fact that you both went all in indicates that you both thought there was nothing left to play for.

However. it also means that you both didn't spot at the time that the chop figures didn't add up to the total, which tbh is pretty stupid not to notice given that you had been in the tournament for many hours across two days.

Pokerstars are partly at fault if it wasn't clearly indicated that there was something left to play for.

A fair resolution to the situation as it stands?

I am not sure.

Probably not to credit you $750 and debit the other player $750, but maybe they could give you a couple of hundred of complimentary tournament dollar credits as a gesture of good will, as they were partly to blame.

Yeah I agree with most of this and i would be content with TD but its not my job to make sure all money is accounted for when clicking accept,i have been around a long time and chopped many tournies,its usually stressed via chat bubble or the good ol days a moderator would explain there is something left to play for.

If you go to NYE event 41m its right there clear as day that xxx must be put aside for winner,you can look all over the storm lobby nothing to be found,so why would they put money aside without disclosing that when 2 individuals want to split the remaining funds? We didnt ask for 1500 to be put aside?

its frustrating for sure anyways thx for all the input/help guys

No worries and congrats on a great score.

Some tournaments on PS have a note that says - Any deal made at the final table must set aside at least $XXX for the winner.

I'm guessing that's where the extra money came from.

Here is the simple solution. In the future, be a man and play out the tournament. Embrace variance and DON'T CHOP!

You believe you have a decent edge yet you agreed to chop....... You hate money?


+1.

I was watching this FT on youtube and saw this post... Curious as to how this happened as OP is an experienced regular who would not miss a * on the lobby or deal window. How was this resolved?

Honored to be your first post,they basically told me im blind and UL,showed me a screenshot of a different deal menu didnt respond when I asked to see mine...yay Pokerstars

Wow... sorry to hear about that, so fcked up to have a big score on a Sunday and finish the tournament being robbed...

Thank you for sharing this so nobody else gets fcked up in these deals. I for sure won't be making deals in big FTs after this.