Hello. My nickname is Sedg89 and Seeeeedg (P.S.es) - MTT Abi 20.

My PokerStars.com account and P.S.es. was blocked due to a “standard check” on 14/02/2023. Accounts in rooms have $10K. The reason is listed as "P2P transfers". The security service required proof of identity. Over the course of 7 months, I confirmed my identity many times in the ways that were required of me.



I am an active member of the poker community, a stock player, and P2P transfers are a common thing for me. In 10 years of playing in the room I have not received a single warning. There is also correspondence where I asked support about the conditions under which I can make P2P transfers. I asked to increase the transfer amount, for which I received approval.



It’s worth saying that there are no P2P transfers on P.S.es, but the account was also blocked. I asked to limit my P2P transfers and agreed to comply with all security requirements, but did not receive a positive response. Please unfreeze my account or return the remaining funds in your account.



I will note that I always played actively, did not use the room as a platform for exchanges, if exchanges are not desirable, then of course I will not do them



Best regards, Sergei.

P.S. This message was translated using a translation software, so please bear with any inaccuracies or errors.

I do not think you will have much Progress by posting it here but 7 months is a lot of time so your frustration can be understood
Obviously I do not know the cercumstances but I wish you best of luck that is resolves and congrats on the crushing results
About the rest I can not comment
Good luck

Thanks for support. I am sure that PokerStars had reasons for blocking. But I also believe that they cannot steal my money.

Once again PokerStars requested documents, after sending them, I did not receive a response from them for 2 weeks.
Was forced to turn to the eCOGRA campaign
I'll keep you posted on developments.

Note: This message was translated using a translation software, so please bear with any inaccuracies or errors.

From https://www.pokerstars.uk/tos/ (but the terms may be different where you are) :

16. How to get help with or make a complaint about the Services
16.1

If you need to contact us, either with a general query or to make a complaint, please use contact support. You can also search questions and contact us via the Help Center. Our customer support representatives will ensure your query is answered or referred to the appropriate specialist team.

16.2

If you have a complaint, please provide us with as much detail as possible. We will acknowledge your complaint within 24 hours from when we receive it, and we will provide you with a final letter as soon as possible and in any event within 8 weeks of the date we received your complaint. In the letter we will let you know our final decision, confirm that we have reached the end of our complaints process, and explain how to escalate your claim should you wish to do so. If you do not provide us with adequate information to help us process your complaint then we may not be able to keep to this timescale for handling it, and we may ‘stop the clock’ and wait until you provide us with adequate information.
16.3

If you feel your complaint hasn’t been satisfactorily resolved within 8 weeks of the date we received it (taking into account any periods when the clock was stopped), you may choose to contact our third-party dispute resolution provider, IBAS. For further details visit IBAS’s website here. There is no charge for using IBAS.

Hi, what documents did PS request you to send last time?

Thanks for the info.
I wrote to PokerStars on 11/28/23 that I asked eCOGRA for help, from that moment on they stopped responding to me.

Note: This message was translated using a translation software, so please bear with any inaccuracies or errors.

Many times I sent bank statements from different banks, all payment systems from which I made deposits. A document confirming my legal presence on the territory of Kazakhstan, a Passport, a rental agreement for an apartment, a statement from the Internet provider that I am their client.


Note: This message was translated using a translation software, so please bear with any inaccuracies or errors.

I'm a little desperate.

After all, before sending P2P funds for which I received a block, I consulted with the support service. I am enclosing the correspondence.

PokerStars.ec returned 2410 euros. For this I am very grateful to them.
PokerStars.com is reviewing my case, I have ~$7500 remaining in my account
As I understand it, it also needs to be returned, since P.S.ec is back.