Quote:
Originally Posted by de captain
I have no desire to automate 911 calls, or any interaction once there is a possible problem.
I'll be automating the deadman switch portion. A customer can set up their switch via an automated form. They then get a link they have to click to cancel their switch by a certain time or it will trigger human interaction.
Now I understand, you don't really get what automated means. Automated means there's no user interaction at all, as in it would be automated to handle problems as well.
Having the ticket setup/manual destruction being automated is expected and painfully obvious but that also means you need someone capable of instantly responding to a ticket that has not been manually decommissioned.
That means you will need people on call all the time and they need to be at a location where their connection is reliable. Cell phone service is horrendous and expecting to trust it with the life of someone using your service must be some type of sick joke.
Even residential land lines are pretty bad, my ISP occasionally reboots my connection without notice or maybe someone has an accident and hits a pole, then I'm in the dark for 7 hours.
Top notch reliability only happens when you control as much as the infrastructure as possible and like I said adding .9s of reliability costs way more than you think. Let's ignore the cost of hiring someone who isn't a random elance tard working for like $7/hour building wordpress sites.