Quote:
Originally Posted by WiltOnTilt
User experience/general site functionality question:
Do newsletter sign ups typically have the email "verification" process? (think "click this link to verify your email")
If I want to offer something for free in exchange for signing up for the newsletter (ebook etc) and a user puts in their email address into the newsletter sign up, should they then get an email asking them to verify their email address before we send out the free ebook or should we not care and just try to send the book and not worry about it if they put in a bad email address which gets bounced?
If we end up sending a bunch of emails that bounce because of the lack of email verification, will that hurt us with our future email deliverability? We currently use sendgrid.com fwiw.
Thanks for any thoughts!
I've just spent friggin hours and hours sorting out email on our site. Here's the way I would do it. Some of these are technical, some are so you don't get listed as a spammer and some are so that your customers are confident in you and don't mark you as spam. Some are also legal requirements.
1) Make sure they opt in initially (don't have the checkbox auto checked)
2) Make sure they verify the email address
3) Make sure each email has a direct unsubscribe link on it
4) Make sure the unsubscribe link takes them to a place where they don't need to login/verify anywhere it just lets them in one step remove themselves from the list
4) At the footer of each email have a short sentence explaining why they are receiving the email
5) Include your company name/address at the footer of the email if you have one
6) Make sure your SPF headers are correctly set up
7) (Optional) make sure DKIM is set up
Users who report your emails as spam will harm your delivery. This is why it's essential to make sure you keep spam complaints to an absolute minimum.
I also think bounces can harm delivery to some providers (we currently use Amazon SES and they recommend to keep bounces to a minimum) so I would regularly prune your list of bounced addresses.
It's tempting to not require verification for better vanity statistics, but you want to build a quality list. If you can look at your list and say "These 100 people opted in, read my newsletter and want to receive it" you have a powerful and reliable marketing tool. If you have a whole bunch of non verified people you will soon run into delivery problems, complaints etc. Build a quality list!