Quote:
Originally Posted by ChicagoRy
Does anyone have any recommendations in this area?
One of my businesses is a customer service heavy one (escape room) and I'm just looking for additional resources for myself and my store manager that can be passed down to our customer facing team.
Thanks in advance.
Amazing business.
escape rooms.
You can read all the books out there, at the end you need the right raw material. The best (imo) are those who love to play themselves.
In other words, any book from Tony Hsieh to Disney will do the job. It's mostly preaching to the choire. As an outsider this seems quite an easy job though, but then, ez to say from the outside.
Also what Sosa said, but that's considered basic knowledge today (?!)