https://imgur.com/a/U4hkv2A
https://imgur.com/a/Wegg1tD
I tried to post these images so they just show up without having to click the link. Anyone want to tell me how to do that?
Notice yesterday I raked ~$141. 141x.27 = $38. This is the amount I should have in my rakeback account and what I actually have is $21.
According to my records, from January until today, I should have been paid out $540 in rake and I have since been paid ~$495.
This isn't the first time this has happened where my rakeback has been less than it should be. In fact, about a year ago I had to contact support to show them records of what I'd actually raked and compared it with what they'd paid me out in rakeback. The difference was several hundred dollars and happened on several different occasions. They did finally pay me out what I was owed but I would have never gotten it without proper records and some due diligence.
I highly recommend you guys keep records of what you've raked/what you've been paid out. If you're able, keep the amount of rakeback unreleased so that you can get an exact number so you don't have to go back and check financial history for what you've been paid out each time you released your rakeback.
Is this on purpose? How many thousands of dollars are they keeping rakeback? Some kind of unintentional error in favor of the site? Concerning.
I plan to go through the headache of reporting all of this to support and getting the issue resolved and will let you guys know.