Quote:
Originally Posted by L0LWAT
My personal experience may not be the norm, but I'd avoid this site. The first time I played on it I scored a decent MTT cash and the troubles began. It took me over a week to withdraw any funds as they required me to send them many forms of ID including photos of DL, bank cards, bank statements. It was very stressful. Because of this I didn't use the site for a year or so.
Guess I forgot the pain. A while back I deposited again to play an MTT. Played MTT, lost, went to bed. Some time later I start getting spam calls from "Global Payments formerly ....". I don't answer unknowns. WSOP is having a tournament series, I log on again and try to deposit. I can't. Contact support, they tell me my ACH limit is 0 because my last deposit failed do to "insufficient funds". I call BS, look at my bank statements and during the period, the account never dips below $5000. The agent hangs up on me.
Realizing this may mess up my near perfect credit, I frantically call back. The next agent tells me the transaction did not fail for insufficient funds, but because my account was closed. This is false. My account was never closed (and is still active).
Anyway they charged me $35 for their failure to process a $100 transaction.
My advice is to use any of the other legal sites in PA. This one isn't worth the hassle.
Hi there. I work in the online casino industry (not for WSOP) and we use Global Payments for ACH transactions. WSOP did not take a fee from you. Global Payments did. As they are a third party, WSOP cannot control how they do business. In fact, WSOP got your deposit even if Global Payments did not, which is why they didn't lock your account and request repayment.
What you can do is call Global Payments (WSOP should be able to give you their end user phone number) and explain that you were never overdrawn and the account was not closed. If they made a mistake, you can work with them. They will waive fees. I have heard from players who said they got them to do that before, even in cases when it was their fault (banks will sometimes waive fees as a courtesy as you may know).
It behooves you to do so because if they feel they did not receive the funds (though they may have on a subsequent attempt, like trying to put a check through after it bounces once) then you owe it to them. And if you owe it to them, any time you try and use someone who uses Global Payments will find yourself blocked. Of course, once you either show them that they made a mistake, or if you are the one who did, settle with them, they will unblock you.
But WSOP had nothing to do with this, other than hiring Global Payments as their ACH partner - and they're pretty big so a lot of people use them. Almost all of the casinos I work for in the USA does and I deal with quite a few.
I can only guess why Global Payments did this. If you didn't play for a year, in that time maybe you have a new bank account, or maybe your bank is now using a new routing number. Maybe it was wrong from whenever you input it. We all make mistakes. So it could be your mistake without even knowing it. Honestly, that would be my guess.
But even if it's not your fault and it's all on them, they are the ones who would have to fix it. Not WSOP. And if they did make a mistake, they can make it right. But only they can tell you what happened. WSOP cannot because Global Payments doesn't ever violate privacy in that way. It's actually a good thing.