Quote:
Originally Posted by plin0904
I'm in NJ but I'm having serious issues with my rakeback and app points not posting properly. I have more than enough for Elite but my status has not changed yet because the software is still on the old rewards program. ughh
In NV everyone i talked to coudnt access the rewards page on the client to see how many points they had and to convert them. A few days ago it started working again for me but a few people i know still cant get it to load. I am faily certain my rakeback is off by a bunch too but no way to prove it. i converted my points the last day bf the merger and i played way more than normal because of how much action there was this week and i felt like in that time would have done a lot more. It really sucks how bad support is in general. I have emailed them 3 times about issues with screenshots that cost me a lot of money and no response.
Truthfully is wsop endgame is nationwide or atleast a lot of states playing together they need to stop paying 888 money for their crappy software and using their horrible customer support and build their own. Wsop was given a license to print money and they are blowing it. Station Casinos had horrible software but atleast they tried and had customer support that cared. It really sucks to think about how many potential longterm fun players we lost to people have horrible experiences.
While the site was down earlier and i was stuck on other sites i started to write sort of a formal write up about a lot of the issues that everyones facing. They have made 6 figures a year off me in rake and i start a lot of plo cash games and almost every limit holdem game that runs. I have wasted more time that id like to think about writing emails with how the site can do improvements and nothing. I dont have high hopes for it but will be sort of a last dirt effort to see if if they actually will listen. If it covers the issues that everyone is annoyed with and all flood them with emails and tweets maybe they will listen. I know in the past the protests on stars didn't do anything but maybe wsop will start to care as more states opt in and they will
Most of the stuff in it i wrote in my previous post about. One of the things that I think wsop is definitely lacking more secure login. I know people who have huge balances on wsop and i expect people to keep more and more now that 25-50 plo 3 tables has been running often. The fact that all it takes is for someone to guess your password correctly or hack your email and do forgot password and they can dump your roll off is scary.
Last edited by Mike Haven; 05-11-2018 at 04:14 PM.
Reason: 2 posts merged