+1.
I thought i would fix this by buying a very good pc but it still still happens that i fold an hand because of the client freezing. It is very tilting if you have a good hand expecially post flop when you have money in the pot. Imagine if this happens to a recriational. It is also not a problem of internet connection because during the freezing i can every time run a super hi resolution video on youtube and it stats in less than one second, meanwile the client continues to stay freezed more 7/8 seconds after the video starts.

Thanx for the info . I just deposited there and started playing 3 days ago, but now I'm just going to take out my money and will play somewhere else.

Also, option to hide balance in client and in gameplay.

I don't agree on this. I know how much RB the affiliates get from the site, it's huge number, they deserve to take the RB but not that much.

It's why I support WPT on this, I believe in the future WPT will give back the RB through other ways. Currently I can get RB about 12-15% through table staters and deposit promotion, it's far from 45% before but acceptable.

And 1 thing I believe all the regs agree with me that WPT's player pool is very very soft what you cannot see at other platforms.

I know WPT still have some problems but it's just 15 months old, it needs time to become better.

I don't know what other regs are thinking but for me, WPT is the best place to play and earn money from Poker.

Will WPT Global product that usa players can start playing next month be just usa or will it be the same pool as ROW?

Separate pool, North America only (with some states/provinces restricted)

Co-sign this. I don't think the rakeback system is great yet, but dumping 45% into affiliates bringing in mainly regs probably wasn't a sustainable model.

That article was a truly epic hissy fit - sounds like they were making more off WPT than other sites and are pretty butt hurt about the changes. Can't see any actual arguments the changes are bad other than "we will send players to other sites now".

Yes I feel like are were very angry, because of loosing a lot of money through affiliate, not about their player's benefit. Because they certainly know that playing on WPT is better than other platforms(softer player's pool), getting more money even without rakeback.

What is the product going to be called? Any links to news about this? I am a USA player and am definitely interested in seeing if there is a new option coming soon.

Something very weird just happened - I opened up one NLH cash game table and bought in, and literally right when I bought in the table basically broke so before I got dealt into a hand I left the table as well. Then I noticed my buy in had not been returned to my balance, and when I checked my transactions, there's a "debit" transaction that is the exact amount of my buy in. My funds are still missing from my balance and I'm hesitant to play before my funds have been returned. Has anybody else had this happen and does anybody from WPT have an explanation for this glitch? Screenshot provided

Yes it happens sometimes. You need to chat with support or just waiting. 1 good thing about wpt is i'm never worry about my money.

There are huge differences in the deals. The best ones aren't even publicised. Obviously no-one is going to give you information here.

The softer pool does come at a pretty large cost though. Extortionate affective rake, buggy as hell software (which costs a lot of money when you freeze and time out in a hand multiple times a week) and very poor security. If these issues were addressed then WPTG would be miles ahead. As it stands, that's not the case.

The lag on the software has always been an issue since I started playing a few months ago on here, but it seems to have increased recently and is turning into a real problem. I had a situation a few days back I clicked one of the percentages and before I knew what had happened I had 350bbs raised preflop. Thankfully no action.

Today I hit a straight on the river, went to move the slider (didn't move the cursor downwards), software froze on me and the software min bet for me in a spot I was likely to get paid for a substantial bet. I have had numerous less consequential laggy bets but at some point it's going to become very consequential.

The only logical explanation I have for this is when the software is lagging it thinks the mouse is at another point of the app screen, and when the player thinks they are clicking the %'s, the software thinks the mouse is on the slider or elsewhere. Given most players are acting fast once they make their decisions, especially across multiple tables, this is extremely difficult to work around. I've taken a bit more time today and really paying attention for software lag, but it's an extra thing I shouldn't have to think about.

I too initially thought this was possibly an issue with my computer, but it's become clear from this thread that is highly unlikely to be the case.

Alex please raise this as a matter of urgency to whoever handles things on your software end.

Thank you.

Ya the one that gets me is when you're hovering your mouse over/near an action, the software freezes for a few seconds and when it unfreezes you do whatever action you were over without clicking the mouse.

WPT Global, if you are listening, when you come to the USA with your sweeps model, your main competitor will be Global Poker. One of the things that their player base is upset about is that Global offers nothing to their SNG players. They give 30% RB to their cash players and do promos and overlay all the time for MTT players but not a thing for SNG players. Do some sort of RB for SNG or lower rake for SNG, and you will have me joining for sure.

Sorry for the slow replies guys, we had a rare team get-together last week alongside a conference, and it was insanely busy.

Yes, customer support can tell you if you're marked as an expert.

The next festival is likely to be in Spring but specific dates have not been confirmed.

Thanks - I've reported this.

Agreed, we need a better system for getting seats and this is on our list of future developments, however to be honest the engineering team at our supplier is in a bit of a tumultuous state right now, they have not been delivering (as you can tell from the delays to important releases such as our stability fixes) and there have been consequences. It will take a little time to get this team up to full speed and delivering consistently.

Agreed, colour-coding is on our list of developments as well. The Asian skins have different teams and developers and sometimes different features.

I think I've answered some of this above. The stability update is the next update in the pipeline now (it will be version number 2.0 of our software when released, so you'll know when you have it, hopefully in the next 2 weeks). So far from testing, the performance gains are very significant, especially on Windows.

Some of the other features you've asked for are in the pipeline, like colour-coding, and there are many quality of life and usability issues being worked on as well. As I've hinted at above, there have been some major changes to our software engineering team lately and so things slowed down significantly, but will speed up again as we rebuild the team. We know that the software is probably our weakest area and we have a lot to do, but I'm cautiously optimistic about turning this around in the coming months.

Loyalty - table-starter rewards was the first stage of our loyalty implementation. The second stage will likely be some sort of reward for playing in tough lineups. It's very unlikely that we'll implement a traditional loyalty program like Stars or GG.

It's not necessary to signup via an affiliate at all.

The cap is 4 tables of cash, 7 tables total. It's not a reg-specific limit, it applies to everyone and it's partly performance-related, so expect it to increase in future.


We'll listen to everyone and consider everything, but protecting the quality of the games is paramount to us.

It'll be called Club WPT Gold. You can sign up here: https://clubwptgold.com/

Although I'm not responsible for Gold, my understanding is that it'll be just a USA and Canada player pool (those states that allow the modern sweepstakes model).

I'll pass on your feedback to the Gold team.

At the moment, on Global, the only kind of SNG we have is Global Spins, and the rake there is very competitive (it was reduced after launch). We'll also be running plenty of promotions targeting Global Spins. I assume the same will be true of Gold as well.

lol compared to who exactly? stars? maybe. who else?
WPN? no security, or to be more exact - negative security
coin poker? global poker? bovadas, ignitions, whatever? lol
gg poker? basically no security, all PR bullshit
apps? apps are when you die and go to hell and are forced to play vs colluding bots for eternity


on WPT cash games it feels like live games, it is amazing, and I know at least 2 people that got a refund, so they are doing something for sure

the only 2 sites in the world right now that might compete with stars one day in terms of security are WPT and Chico

just remember when GG was as young as WPT is now, it was many times worse, and at least WPT is platforming on security so hopefully they put their money where their mouths are

I would just like to know if H2N, one of the cancers of poker, is allowed on WPT

Yes I like the way how WPT do their job on security, it's amazing better than GG.

It is not a bar set very high
If there was not literal spyware being used by GG to screenshot peoples screens, they would never catch anyone for anything, and people there are using huds, vpns, bots, rta's, you name it.
Lets even not go to the place where gg sometimes has 400k players online, imagine the site of the security team they would need to have in order to do it properly, and I am 100% certain that they do not.


but the who has the goods makes the rules, gg is so huge right now that not even the superuser scandals can hurt them. it is basically a black market app, as anyone can play from wherever, and now they bought wsop which increases their stature even more.

It is not allowed.

Hi Alex

When will they modify the software so that I have 8-30 seconds freezes? This happens to me every hour or so, and sometimes 2 or 3 times an hour

The problem is 100% with the software because the internet continues to work perfectly and my CPU and RAM reach 35% of their capacity.

I think it's a problem with the servers, since several times a small antenna appears in the bottom left corner that turns yellow.

The app is increasingly laggy in recent days.

Same here, my PC is built by a lot of money and my internet is 1 line 1 PC and I don't think the problem come from me.

The new release that improves performance significantly is in testing now. I've been using it internally with good results, but I will open up a public beta for those interested in the next few days.

At this stage there aren't any new features, just a big increase in performance (significantly higher FPS, lower memory usage [up to 50% lower], lower CPU usage [up to 80% lower], depending on your device type and configuration).

I'll share the link soon.